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Wed Jun 19, 2024 10:57 am

Hi Team,

We are waiting for solutions or any updates on this issue , as our productivity is more damaged due to we are not implementing this functionality to the market. please fix the issue ASAP.[/quote]

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Thu Jun 20, 2024 8:04 am

Hi Team ,

Any update on above issue

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Thu Jun 20, 2024 8:34 am

Hi,

I'm sorry, but there hasn't been any progress on this issue yet. Since we cannot reproduce the problem on the same Ubuntu 20.04 version, investigating it on a Docker container is quite challenging and time-consuming. However, I have once again urged our development team to expedite the resolution of the issue, and we will provide you with timely updates as soon as there are any developments.

Sincerely,
Doris
E-iceblue support team
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Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

Mon Jun 24, 2024 7:45 am

Hi Team ,

Any update on above issue

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Mon Jun 24, 2024 9:20 am

Hi,

Sorry, this issue has not been resolved yet. Our development team is currently working on a new solution, and if everything goes smoothly, we expect to roll out a new solution for testing next month to see if it can resolve your issue. We will provide you with timely feedback when the time comes. Thank you for your patience.

Sincerely,
Doris
E-iceblue support team
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Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

Tue Jul 02, 2024 9:17 am

Hi Team,

As per ours's previous conversion , that the issue will be solved in this month release . Please confirm is that released is moved or not ?? , If not when do we get next and further updates on this....

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Wed Jul 03, 2024 6:39 am

Hi,

I'm sorry to inform you that, after initial testing, our newly developed html to PDF solution is unable to resolve your issue. Our development team will conduct further investigations, but at this moment, we are unable to provide an estimated timeline. We sincerely apologize for any inconvenience this may cause. If there are any new developments, we will promptly update you.

Sincerely,
Doris
E-iceblue support team
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Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

Tue Jul 09, 2024 7:09 am

Hi Team,

We are waiting for solutions on this issue , as our productivity is more damaged due to we are not implementing this functionality to the market. We waiting for the solution since one month but did not see any solution, please fix the issue ASAP and mention the exact TAT for this issue.

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Tue Jul 09, 2024 9:52 am

Hi,

I deeply apologize for the delay in resolving this issue, which has proven to be quite complex. Despite our development team's tireless efforts, we have not yet found a solution. I am truly sorry to inform you that we are currently unable to provide an estimated time of arrival (ETA) for a resolution. Please accept my sincerest apologies for any inconvenience this may cause, and rest assured that we are working diligently to find a solution and will keep you updated as soon as possible.

Sincerely,
Doris
E-iceblue support team
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Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

Thu Jul 18, 2024 6:55 am

Hi Team,

Thanks for the update, Hope you will work on this issue provide solution for the same.

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Thu Jul 18, 2024 9:57 am

Hi,

Thanks for your following-up.
I'm very sorry. I will urge our development team to continue investigating this issue. However, due to the complexity of the problem, I'm afraid we won't be able to provide a solution in the short term. We apologize for any inconvenience this may cause you.

Sincerely,
Doris
E-iceblue support team
User avatar

Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

Mon Aug 05, 2024 9:25 am

Hi Team,

Any update on this issue...

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Tue Aug 06, 2024 8:24 am

Hi,

I'm sorry. As the dependencies of this plug-in are relatively complicated, the developers haven't found a solution to this problem yet. I have reminded the development department again, and we will notify you once there is any progress.

Sincerely,
Doris
E-iceblue support team
User avatar

Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

Mon Aug 12, 2024 6:33 am

Hi Team,

Is their any update from your development team..

tegav_pandey
 
Posts: 43
Joined: Thu Sep 21, 2023 1:15 pm

Mon Aug 12, 2024 10:08 am

Hi,

I'm very sorry for the inconvenience it has caused you. As I mentioned before, due to the complexity of this issue, the development department is unable to find a solution in a short period of time. If we make any progress, we will actively inform you as soon as possible.

Sincerely,
Doris
E-iceblue support team
User avatar

Doris.Liu
 
Posts: 460
Joined: Mon Nov 07, 2022 8:10 am

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