No matter how big or small your project is, any question related to the purchase of product, contact us at [email protected].
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License FAQsA : One Developer Small Business authorizes One developer to utilize our product to create unlimited number of applications which can be deployed at only One geography location within your organization. This type of license supports one server or multiple servers in the same place, which is/are used to host your web application.One Developer OEM authorizes One developer to create any number of applications using our product which can be deployed at Unlimited geography locations. This type of license allows royalty-free distribution.One Site Small Business entitles up to 10 developers in the register enterprise to create an unlimited number of custom applications/service using our product. It allows deployment of any number of custom applications at up to 10 geography locations.One Site OEM authorizes up to10 developers in the register organization to create an unlimited number of custom applications using our product. It allows royalty-free deployment of any number of custom applications to Unlimited geography locations.Note: A geographic location is defined as a unique Mac Address/Machine ID.A : All developers who are working on the project need to be licensed.A : Yes, the licensed version can be installed on multiple machines (Test, development, and production servers). Please note that One Developer Small Business authorizes One developer to utilize our product to create an unlimited number of applications which can be deployed at One geographic location (identified by a unique machine ID). If your usage exceeds the limitation, the warning message won’t be removed successfully moved. To remove these warning messages on these machines, you will need to upgrade to a higher-level license. The higher-level license provides more flexibility and can be used across multiple deployment locations.A : Free updates & free priority support is provided for a full version cycle or maximum 1 years. if version 3.5 is purchased, the last free update is v4.4 or the version when available at the end of the 1 year period.A : When you buy a license you get a full year's subscription to software updates. When your subscription is near to its end, we send you an email to remind you to renew your subscription. Without a subscription you can still use the product and get support, but you do not get new features or fixes.If you have a problem that requires a hot fix but do not have a current subscription, you will have to renew before you can benefit from the fix. You can renew your subscription either when we send you a reminder, or at any other time.If your subscription expires in December and you buy a renewal early, say in September, the renewal adds twelve months to your subscription from the expiry date. Renewing an existing subscription is cheaper than renewing an expired subscription.While your subscription is still running, adding a year to the subscription costs 60% of the current product price. To re-activate an expired subscription costs 75% of the current product price.Can our existing clients continue using the solution without having to purchase a new license?A : Yes, your clients can continue using the solution without having to purchase a new license.Can we continue deploying to new customers?A : You can still use the license and of course deploy to new customers. But the service of free product update and preferential support are not available until you renew your license.Will the 'Evaluation Warning' messages reappear?A : After one year, if you download and install the latest version, the 'Evaluation Warning' messages will appear. If you keep using the old version, it won't.Do we need to buy a new license to continue any development (i.e. do we simply lose support & access to any new versions)?A : We offer life-time free technical support but 1 year free update service only. We recommend you renew your license because some new functions/features/hotfix can only be used in new version. And after renewing your license you will have our free preferential technical support.A : Please note that the latest version of each of our product dlls is independent, there is no interdependency. You can freely combine and use them in a project without any DLL version incompatibility. Please refer to how to apply two license files to use them normally by applying the license files you purchased.A : Kindly note that the free product and the commercial product are not compatible with each other. For example, you could not use Free Spire.XLS and commerical edition of Spire.PDF together.
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Sales FAQsA : The technical support team provides high quality service: Absolutely 5-Star Services! Just Enjoy!A : Yes! All e-iceblue components have a risk free, evaluation version available. We strongly encourage developers to download and try our components prior to purchasing in order to ensure that they will fill your needs 100%.A : Yes! We are always trying to improve our products. Your request will be a huge help!A : It is 100% secure to do business with us. The Payment platforms we utilize is PayPal & 2checkout, which are two of the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.A : We recommend our users to use PayPal or credit card. And any other payment solutions supported by Avangate we also accept. Such as Bank/Wire Transfer, PO, Check/Money Order, Fax, etc.A : Once you complete the online order, our technical support will send you license information within 24 hours (usually it is very fast).A : We'll hold the 14-day money back guarantee if our products cannot normally work with error or bug. But sometimes the software doesn't work well due to improper operation. We strongly suggest you contact our support team for help first with detailed problem description. In addition, we do not accept irrational and no reason refund.A : The possible reasons might be:
- Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
- You provided invalid email address when you ordered the software.
- Your email service provider rejects emails from unknown senders.
A : Please don't worry about the double charge on your account. It is secured by Paypal and it seldom happens. If it really happens, we will make the refund to you once we confirm the double charge on your account.