Word to PDF - Header/Footer Missing

Technical support for Spire.Doc

Moderator: iceblue support

Word to PDF - Header/Footer Missing

Postby spiresupport » Mon Mar 05, 2012 11:21 am

Hi There,
We are using Spire.Doc for generation of Word documents and we wanted to use it for PDF generation as well. When we generate the PDF file, we encounter following issues.

1. The original document's alignment was Justified but when PDF is generated, all the text were left aligned.

2. The header and footer is missing some times of the PDF. It is highly unreliable.

How do we fix the above mentioned issues?

Rgds,
Jay
You do not have the required permissions to view the files attached to this post.
spiresupport
 
Posts: 8
Joined: Tue Jul 19, 2011 5:55 am

Re: Word to PDF - Header/Footer Missing

Postby Suvi.Wu » Tue Mar 06, 2012 3:38 am

Hello Jay,

Thanks for your feedback and so sorry for any inconvenience caused by us.


We've tested this problem with the hotfix(Spire.Doc v4.1.27), but we can't reproduce it. The generated PDF file's alignment is Justified as the docx file.Would you please have a kind try with the hotfix,you can download it at http://www.e-iceblue.com/Download/download-word-for-net-now/spire-doc-hv4127.html.

If you still have this problem,could you please offer more informations(your application's target framwork,the original file missing header and footer,the version of the Spire.Doc you referenced etc)to help us reproduce this problem?

Thanks in advance.

I attached the generated PDF file,please have a look.

Have a great day!

Kind regards,
Suvi
e-iceblue support
You do not have the required permissions to view the files attached to this post.
User avatar
Suvi.Wu
 
Posts: 156
Joined: Thu Oct 20, 2011 2:53 am

Re: Word to PDF - Header/Footer Missing

Postby spiresupport » Fri Mar 16, 2012 5:35 am

Hi Suvi,
Thank you very much for your reply. Now the header footer seems ok. But can you see, in the result pdf that you attached, the alignment is out ? The original document we attached in the post, all the lines are justified aligned. In the PDF, the first line of every paragraph is out of alignment because of the tab space in the beginning of the line. Could you please let us know how to avoid this? It is very urgent.

Thanks in advance,

Jay
spiresupport
 
Posts: 8
Joined: Tue Jul 19, 2011 5:55 am

Re: Word to PDF - Header/Footer Missing

Postby Suvi.Wu » Fri Mar 16, 2012 10:30 am

Hi Jay,

Thanks for evaluating Spire and reporting this to us.

We have created a research on it, there is indeed a bug exists in Spire.Doc. We will do our best to do more research on it. At the moment I cannot provide you any reliable estimate regarding this issue is very very very complicated. However, you will surely be notified if we fix it.

So sorry for inconvenience.

Have a nice day.

Kind Regard.
Suvi
e-iceblue support
User avatar
Suvi.Wu
 
Posts: 156
Joined: Thu Oct 20, 2011 2:53 am

Re: Word to PDF - Header/Footer Missing

Postby Suvi.Wu » Fri Mar 23, 2012 12:27 pm

Hi Jay,

We have released a hotfix(Spire.Doc v4.2.5) in which the issue you reported has been fixed. You can download it at http://www.e-iceblue.com/Download/download-word-for-net-now/spire-doc-hv425.html. Please have a check.

Have a nice day.

BR
Suvi
e-iceblue support
User avatar
Suvi.Wu
 
Posts: 156
Joined: Thu Oct 20, 2011 2:53 am


Return to Spire.Doc

Who is online

Users browsing this forum: No registered users and 0 guests