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Thu Jul 22, 2021 2:39 am

Chinese NoPdf.zip

Hello there,

We are encountering a weird issue from last couple of days and no idea how to fix it and its very critical issue for us.

We created a docx from code and coverting to pdf using below lines. However the SaveToFile() is not returning/exiting at all.

SP.Document document = new SP.Document();
document.LoadFromFile(fileName.ToString() + ".docx");
document.SaveToFile(fileName.ToString() + ".pdf", SP.FileFormat.PDF);

Attached is the docx that have issues. We are using licensed version of spire with latest spire.doc nuget.

PS: If you guys can help with the lines in docx which are giving issue, that would be great help. We can at least try to adjust/fix the text meanwhile.

Thanks,
Santu.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Thu Jul 22, 2021 3:39 am

Hello Santu,

Thanks for your inquiry.
I did reproduce your issue and have logged it in our bug tracking system with the ticket SPIREDOC-6399. If there is any update, we will let you know. Apologize for the inconvenience caused.

Sincerely,
Brian
E-iceblue support team
User avatar

Brian.Li
 
Posts: 1271
Joined: Mon Oct 19, 2020 3:04 am

Tue Jul 27, 2021 12:18 pm

Hello Santu,

Hope you are doing well.
Glad to inform you that we just released Spire.Doc Pack(hot fix) Version:9.7.14 which fixes the issue SPIREDOC-6399, please download it from the following links to test on your side. Looking forward to your test result.
Nuget link: https://www.nuget.org/packages/Spire.Doc/9.7.14
Website link: https://www.e-iceblue.com/Download/down ... t-now.html

Sincerely,
Brian
E-iceblue support team
User avatar

Brian.Li
 
Posts: 1271
Joined: Mon Oct 19, 2020 3:04 am

Wed Aug 04, 2021 10:59 am

Hello,

Greetings from E-iceblue!
Does this hotfix solve your issue? Could you please give us some feedback at your convenience?

Sincerely,
Brian
E-iceblue support team
User avatar

Brian.Li
 
Posts: 1271
Joined: Mon Oct 19, 2020 3:04 am

Wed Aug 04, 2021 6:07 pm

Hi Brian,

Many thanks for the fix. It works fine.

Thanks,
Santhoshi.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Thu Aug 05, 2021 1:18 am

Thanks for your feedback.
If you encounter any issues related to our products in the future, please feel free to contact us.

Sincerely,
Brian
E-iceblue support team
User avatar

Brian.Li
 
Posts: 1271
Joined: Mon Oct 19, 2020 3:04 am

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