Hello,
Thank you for sharing documents via email.
I reproduced your issue and logged it into our bug tracking system with the ticket number SPIREDOC-8822. Our development team will investigate and fix it. Once it is solved, I will inform you in time. Sorry for the convenience caused.
Sincerely
Doris
E-iceblue support team
We are still looking for a solution at your end because business are continuously raising this kind of issue. Request you to kindly provide the fixes urgently.
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NOCRobin - Posts: 5
- Joined: Sat Feb 12, 2022 10:12 am
Hi,
Sorry the issue is not resolved yet, our dev team is still investigating it due to its complexity. I have urged them again, please spare us a little more time. I will keep you informed if there is any meaningful progress. Thanks for your understanding.
Sincerely,
Doris
E-iceblue support team
Sorry the issue is not resolved yet, our dev team is still investigating it due to its complexity. I have urged them again, please spare us a little more time. I will keep you informed if there is any meaningful progress. Thanks for your understanding.
Sincerely,
Doris
E-iceblue support team
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Doris.Liu - Posts: 460
- Joined: Mon Nov 07, 2022 8:10 am
Our end users keep asking solution for this word to PDF conversion issue. It is impacting the business and taking time & efforts to solve manually. We need the timeline for this solution as we paid for Spire.Office .NET commercial license and if you don't have a solution then tell us so that we can stop using your product and will find alternate solution.
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NOCRobin - Posts: 5
- Joined: Sat Feb 12, 2022 10:12 am
Dear Robin,
Our dev team has made some adjustments on your issue, we will compile the hotfix package as soon as possible and provide a temporary version to you tomorrow. Thanks for your understanding.
Sincerely
Doris
E-iceblue support team
Our dev team has made some adjustments on your issue, we will compile the hotfix package as soon as possible and provide a temporary version to you tomorrow. Thanks for your understanding.
Sincerely
Doris
E-iceblue support team
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Doris.Liu - Posts: 460
- Joined: Mon Nov 07, 2022 8:10 am
Dear Robin,
Thanks for your patient waiting.
We compiled a temporary version that contains the fix of your issue. Please download it and manually add the DLLs into your project. Note: Please make sure you have removed the old dlls before adding new dlls. If there are still issues, just feel free to contact us!
https://www.e-iceblue.com/downloads/TempVersion/spire.doc_10.12.3-(8822).zip
Sincerely,
Doris
E-iceblue support team
Thanks for your patient waiting.
We compiled a temporary version that contains the fix of your issue. Please download it and manually add the DLLs into your project. Note: Please make sure you have removed the old dlls before adding new dlls. If there are still issues, just feel free to contact us!
https://www.e-iceblue.com/downloads/TempVersion/spire.doc_10.12.3-(8822).zip
Sincerely,
Doris
E-iceblue support team
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Doris.Liu - Posts: 460
- Joined: Mon Nov 07, 2022 8:10 am
Finally, received fixes that works for us. Thank you for the customer support.
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NOCRobin - Posts: 5
- Joined: Sat Feb 12, 2022 10:12 am
Dear Robin,
Thank you for your recognition for my service. If you encounter any issues in the future, just feel free to contact us!
Sincerely,
Doris
E-iceblue support team
Thank you for your recognition for my service. If you encounter any issues in the future, just feel free to contact us!
Sincerely,
Doris
E-iceblue support team
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Doris.Liu - Posts: 460
- Joined: Mon Nov 07, 2022 8:10 am
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