URENT YOUR EMAIL BOUNCING

[cjacs]

Hi Amy/Gary

I responded to your emails this morning and they are being bounced - see response below

I will reply on the forum message instead

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.76.27]:
552-5.7.0 This message was blocked because its content presents a potential
552-5.7.0 security issue. Please visit
552-5.7.0 http://support.google.com/mail/bin/answ ... nswer=6590 to review our
552 5.7.0 message content and attachment content guidelines. h6si26098842qcm.9 - gsmtp
[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.76.27]:
552-5.7.0 This message was blocked because its content presents a potential
552-5.7.0 security issue. Please visit
552-5.7.0 http://support.google.com/mail/bin/answ ... nswer=6590 to review our
552 5.7.0 message content and attachment content guidelines. h6si26098842qcm.9 - gsmtp
[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.76.27]:
552-5.7.0 This message was blocked because its content presents a potential
552-5.7.0 security issue. Please visit
552-5.7.0 http://support.google.com/mail/bin/answ ... nswer=6590 to review our
552 5.7.0 message content and attachment content guidelines. h6si26098842qcm.9 - gsmtp
[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.76.27]:
552-5.7.0 This message was blocked because its content presents a potential
552-5.7.0 security issue. Please visit
552-5.7.0 http://support.google.com/mail/bin/answ ... nswer=6590 to review our
552 5.7.0 message content and attachment content guidelines. h6si26098842qcm.9 - gsmtp
[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [173.194.76.27]:
552-5.7.0 This message was blocked because its content presents a potential
552-5.7.0 security issue. Please visit
552-5.7.0 http://support.google.com/mail/bin/answ ... nswer=6590 to review our
552 5.7.0 message content and attachment content guidelines. h6si26098842qcm.9 - gsmtp

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From: "Chris Anderson" <[email protected]>
To: "'amy.zhao'" <[email protected]>
Cc: "'gary.zhang'" <[email protected]>
References: <CAOO5fHUPeSa_czOnOhUF=84Dejj2Whx8wBkPjYi+Tsk1_KzfGA@mail.gmail.com> <[email protected]> <CAOO5fHUuYLQ=8mpDyhNUyBPFy8F7BX0Hw4O0H4JdK6dR15vJcg@mail.gmail.com>
In-Reply-To:
Subject: FW: [#3003]Topic reply notification - "saving .docs error message"
Date: Tue, 24 Jun 2014 10:34:59 +0100
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[tom.lu]

HI,

Sorry for this inconvenience.
It looks like your attachment is blocked by mail server. Sometimes, when we send a VB code file (with the extension name .vb), the vb file will fire some security event and be blocked by the mail filter.
You could:
a. Please package all of your attached files into a zip file (we suppose it named a.zip), rename the zip file to .zip2 (run the command

Code: Select all

ren a.zip a.zip2

in the Command Prompt window. And then, send the .zip2 file to us.
b. Or you can try to send your mail with your attachement to [email protected]. And then send a simple mail to Amy ([email protected]) to tell her that she need to get the real mail from [email protected].

Thanks and Regards,
Harry
e-iceblue.

[cjacs]

it WAS a zip file as explained earlier

[cjacs]

simple text emails are being bounced also!!! - I have sent to the alternative email you gave me

[Gary.zhang]

Hello,

Thanks, we have received your email and the file, and we will investigate the issue and get it back to you ASAP.

Sincerely,
Gary
E-iceblue support team