Too many formatting issues with Spire Docx to PDF conversion

[santuvssantu]

Hi,

When we convert the docx created by Spire to PDF , we see lots of formatting issues.
We didn't encounter these issues while we were using 10.4.5 version. We recently updated to latest version and the PDF looks very messy now.

Recent release(s) have few fixes with special characters and other formatting, so it's important for us to migrate to latest version.
Please help this on urgent basis as we have a prod release pending. Any hotfix would suffice till you provide a perm fix.

Attached are the docx and pdf created.

Spire-15052023.zip

We have this issue in Spire.Doc nuget version 11.4.12.

Thanks,
Santhoshi

[Annika.Zhou]

Hello,

Thank you for your inquiry.

I tested your Word file and did reproduce the issue you mentioned. I have logged the issue into our bug tracking system with the ticket number SPIREDOC-9422. Our development team will investigate and fix it. Once it is resolved, I will inform you in time. Sorry for the inconvenience caused.

Sincerely,
Annika
E-iceblue support team

[santuvssantu]

Thanks Annika,

Is there a way to expedite this so we can get the fix soon?

[Annika.Zhou]

Hello,

Thank you for your response.
Considering your state of emergency, I have raised the issue to the highest level. Our developers are working hard to solve it, if I get any update about the issue, I will inform you immediately.

Sincerely,
Annika
E-iceblue support team

[santuvssantu]

Hi Annika,
Do you have any update on this?

Thanks,
Santhoshi.

[Annika.Zhou]

Hello,

Thanks for following up.
I'm sorry that the issue SPIREDOC-9422 has not been resolved, our development team is still working hard to investigate it. As soon as there is an important update, I will keep you informed. Thanks for your understanding.

Sincerely,
Annika
E-iceblue support team

[santuvssantu]

Hi Annika,
Please let us know any ETA for this. We have to explain in our client's meeting why we are continuing with old version (10.4.5) . They will definitely ask for an ETA.

Thanks,
Santhoshi.

[Annika.Zhou]

Hello,

Thank you for your follow-up.
Regarding the issue SPIREDOC-9422, our developers have investigated and proposed a solution,and are currently discussing the feasibility of this solution. Once the discussion has a result, I will inform you immediately. Sorry for the inconvenience caused again.

Sincerely,
Annika
E-iceblue support team

[santuvssantu]

Hi Annika,
Any progress on this issue? It's been more than 10 days I've received last response.

Thanks,
Santhoshi.

[Annika.Zhou]

Hello Santhoshi,

Thank you for your follow-up. Regarding issue SPIREDOC-9422, the development team has confirmed a better solution after discussion and has started implementing it. The code is currently being adjusted. Once the adjustments are finished, the development team will submit it to the testing team for testing. Due to the significant changes of this solution, we need more time to test and verify if there are any major impacts.
If you need a temporary version, we can provide you with a simple test package after the development code adjustments are completed. Please let us know if you need it so that we can communicate with the development team to obtain the temporary package.

Sincerely,
Annika
E-iceblue support team

[santuvssantu]

Hi Annika,
Yes, If you can provide a temporary nuget package, that would be great. We can test it from our end as well and provide you with any possible issues we encounter.

Thanks,
Santhoshi.

[Annika.Zhou]

Hello Santhoshi,

Thank you for your further feedback.
I have communicated with the development team, and we will provide you with a temporary package within next week. The code adjustments are currently not yet completed, and we need to test it before providing you with the temporary package. We hope you can understand this.

Sincerely,
Annika
E-iceblue support team

[santuvssantu]

Hi Annika,
Can we know if the temporary package is ready for us?

Thanks,
Santhoshi.

[Annika.Zhou]

Hello,

Thank you for the further feedback.
The temporary package is currently undergoing the first round of testing and should be available for you by this Friday.

Sincerely,
Annika
E-iceblue support team

[Annika.Zhou]

Hello,

Glad to inform you that we have provided a temporary package(spire.doc_11.6.3.zip) for the issue you reported, and I have tested it briefly and confirmed that the issue has been resolved in this version. Please download and test it.

Sincerely,
Annika
E-iceblue support team