Spire.Doc is a professional Word .NET library specifically designed for developers to create, read, write, convert and print Word document files from any .NET platform (C#, VB.NET, ASP.NET, .NET Core) and Java applications (J2SE and J2EE) with fast and high quality performance.

Wed Sep 25, 2019 10:00 am

Hi,

I'm looking into using Spire.Doc to save our correspondence to .pdf documents. Regulations require we use pdf/A-1a (or pdf/UA, but that's not available in Spire.Doc). Saving the docx with PdfConformanceLevel.Pdf_A1A doesn't seem to work however, all the text vanishes from the .pdf and the only things I see are the outlines of tables and other graphical elements.

I tried to save the same docx to regular pdf and to pdf/A-1b and those come out fine. It's just the pdf/A-1a that's all wrong. Any idea how I can fix this?


Attached: the docx and the resulting pdf/A-1a
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sabrand@svb.nl
 
Posts: 2
Joined: Tue Mar 14, 2017 9:47 am

Thu Sep 26, 2019 3:27 am

Hi,

Thanks for your inquiry.
I have reproduced the issue and logged it in our bug tracking system. We will let you know once there is any update.
Sorry for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

Wed Dec 18, 2019 10:14 am

Hi,

Thanks for waiting.
Now the issue is solved in Spire.Doc Pack(hot fix) Version:7.12.21.
Our website link: https://www.e-iceblue.com/Download/down ... t-now.html
NuGet link: https://www.nuget.org/packages/Spire.Doc/

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

Wed Dec 25, 2019 8:29 am

Hi,

Greetings from E-iceblue.
Do you use the hotfix? Has your issue been resolved?

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

Thu Mar 05, 2020 8:49 am

Sorry, didn't get notification of your forum reply, so I didn't see it until today. Did a quick test and it seems to be working now, the PDF is no longer empty. Thanks!

sabrand@svb.nl
 
Posts: 2
Joined: Tue Mar 14, 2017 9:47 am

Thu Mar 05, 2020 8:54 am

Hi,

Thanks for your feedback.
Please feel free to contact us if there is any question.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

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