Text overlapping when converting pdf to image

Wed Nov 29, 2017 1:10 am

Hi support

we are using spire pdf wpf version 3.9.462. we are facing issue when converting the pdf to image some text in the fields overlaps with the text , attached the the pdf we are using and the image indicating the overlapped text.

Your quick assistance will be much appreciated.

Regards

Wed Nov 29, 2017 2:05 am

Hello,

Thanks for your post. I have reproduced the issue on my side and logged it into our bug tracking system. If there is any update, we will let you know. We apologize for the inconvenience.

Best regards,
Simon
E-iceblue support team

Fri Dec 01, 2017 2:48 pm

Good Morning, is there any update on this?

Mon Dec 04, 2017 2:36 am

Hello,

Thanks for your inquiry. The issue hasn't been resolved yet. Please spare us some time. We will keep you informed about the progress.

Best regards,
Simon
E-iceblue support team

Tue Dec 05, 2017 4:59 pm

Thank you - please let us know as soon as you are able. We cannot deploy our client while this issue exists. Appreciate your help!

Wed Dec 06, 2017 1:49 am

Hello,

Glad to inform you that the issue has been resolved. We will prepare the hotfix as soon as we can, once it is done, we will inform you immediately.

Best regards,
Simon
E-iceblue support team

Thu Dec 07, 2017 3:17 am

Hello,

The hotfix is available now. Welcome to download Spire.PDF Pack(Hot Fix) Version:3.9.511.

Best regards,
Simon
E-iceblue support team

Fri Dec 08, 2017 7:59 am

Hello,

Greeting from E-iceblue.
Has the hotfix resolved your issue?
Your feedback will be greatly appreciated.

Best regards,
Simon
E-iceblue support team

Fri Dec 08, 2017 8:15 pm

Hi Simon - our developers are working to get the hot fix implemented into our code - I will ask them to respond once we know for sure. Thanks so much for your help!

Fri Dec 08, 2017 10:58 pm

Hi Simon - unfortunately I've been told that this hot fix has presented the same issue as another open ticket we have, see the most recent messages at post24455.html#p24455

When our software places a signature image, on top of a document image, the signature images is placed an inch or so below where it is programmed to fall on the y-axis. This ticket is already in progress at the link above, but the problem is the same in the hotfix here.

Mon Dec 11, 2017 2:24 am

Hello,

Thanks for your feedback. We will follow up the issue at the link above.

Best regards,
Simon
E-iceblue support team

Wed Apr 14, 2021 10:31 am

Hello,

Sorry for the long silence.

Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:7.4.5 which fixes the issue SPIREPDF-1324.

Please download the fix version from the following links to test.
Website link:
https://www.e-iceblue.com/Download/download-pdf-for-net-now.html
Nuget link:
https://www.nuget.org/packages/Spire.PDF.NETCore/7.4.5
https://www.nuget.org/packages/Spire.PDF/7.4.5

Sincerely,
Marcia
E-iceblue support team