Spire PDF jar err

[nour3935]

Dear Sir ,
Happy new year ,

I'm facing below error in linux OS , Spire.Pdf_2.11.4 jar
the app is working fine on windows . please can help . thank you .

com.spire.office.packages.sprFkB.spr
(Unknown Source)
com.spire.pdf.PdfDocumentBase.spr
 (Unknown Source)
com.spire.pdf.PdfDocument.spr
 (Unknown Source)
com.spire.pdf.PdfDocument.saveAsImage(Unknown Source)

[Betsy.jiang]

Hi,

Thanks for your inquiry.
How did you encounter the issue? To help us investigate further, please provide following information.
1. The input file(if any)
2. The code you were using

Sincerely,
Betsy
E-iceblue support team

[nour3935]

Hi,

Thanks for your inquiry.
How did you encounter the issue? To help us investigate further, please provide following information.
1. The input file(if any)
2. The code you were using

Sincerely,
Betsy
E-iceblue support team

PdfDocument doc = new PdfDocument();
doc.loadFromFile(fullName);
BufferedImage imag
image = doc.saveAsImage(1);
File file = new File(fullName);
ImageIO.write(image, "PNG", file);

[nour3935]

Thank for quick response below is full error
com.spire.office.packages.sprVnd.spr
 (PrivateFontCollection.java:68)
com.spire.office.packages.sprGzb.spr
 (Unknown Source)
com.spire.office.packages.sprGzb.spr  (Unknown Source)
com.spire.office.packages.sprGzb.spr
 (Unknown Source)
com.spire.office.packages.sprGzb.spr
 (Unknown Source)
com.spire.office.packages.sprGzb.spr
 (Unknown Source)
com.spire.office.packages.sprwjB.spr  (Unknown Source)
com.spire.office.packages.sprFkB.spr
 (Unknown Source)
com.spire.office.packages.sprFkB.spr
 (Unknown Source)
com.spire.office.packages.sprwIB.spr
 (Unknown Source)
com.spire.office.packages.sprGzb.spr
 (Unknown Source)
com.spire.office.packages.sprFkB.spr
 (Unknown Source)
com.spire.office.packages.sprFkB.spr  (Unknown Source)
com.spire.office.packages.sprFkB.spr
(Unknown Source)
com.spire.office.packages.sprFkB.spr
(Unknown Source)
com.spire.pdf.PdfDocumentBase.spr
 (Unknown Source)
com.spire.pdf.PdfDocument.spr
 (Unknown Source)
com.spire.pdf.PdfDocument.saveAsImage(Unknown Source)

[Betsy.jiang]

Hi,

Thanks for your information.
Please also share your input PDF document for investigation. You could upload it here or send to us([email protected]) via email.

Sincerely,
Betsy
E-iceblue support team

[nour3935]

Thank you for replay .

here is my file uploaded .
Thank you .
Nour

[Amber.Gu]

Hi,

Thanks for your information. Sorry to reply late for weekend.
I tested your file under Linux environment（Linux Ubuntu, 64 bit, version 16.04 LTS）with Spire.PDF for Java Version:2.11.4 but didn't reproduce your issue. We firstly suggest you try to test it on another computer to see if the issue still happens.

If it still exists after trying, I'm afraid it is difficult for us to locate the reason of your issue if we don't reproduce it on our side. To help us investigate it accurately, please offer us the following information.
1. A runnable project which could reproduce your issue directly.
2. The information of your Linux System, e.g. Linux Ubuntu, 64 bit, version 16.04 LTS.
3. Your JDK version.

You could upload them here or send us([email protected]) via email.

Best wishes,
Amber
E-iceblue support team

[nour3935]

Thank you , for your reply , it's working right now ,
the problem was file name encoding .

Thank you .
Nour .

[Amber.Gu]

Hi,

Thanks for your reply. Glad to hear that you have managed to solve this issue by yourself.
If there is any question, welcome to contact us. Have a nice day.

Best wishes,
Amber
E-iceblue support team