Spire.Doc Fails to Load Word Doc

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Spire.Doc Fails to Load Word Doc

Postby wmtaylor48 » Wed Nov 30, 2011 9:45 pm

Spire.Doc document.LoadFromFile statement encounters an error and is unable to load the attached Word document which is in 97-2003 format. Word can successfully open the document.
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Re: Spire.Doc Fails to Load Word Doc

Postby Tina.Lin » Thu Dec 01, 2011 8:28 am

Hello wmtaylor48,

Sorry for the inconvenience caused by us and thank you for your patience.

We need time to research on this issue. Once we have any progress, we will inform you.

Have a nice day.
Tina
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Re: Spire.Doc Fails to Load Word Doc

Postby hlchen » Thu Dec 01, 2011 10:31 pm

i have the same issue, could you email me after you fixing the issue? Thanks.
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Re: Spire.Doc Fails to Load Word Doc

Postby Tina.Lin » Fri Dec 02, 2011 8:06 am

Hello hlchen,

Spire.Doc can support load 97-2003 format doc file. If the doc file's structure is special, during analysing documents may come up with some errors.

If you came accross the same question, would you please sent us your doc file to help us reproduce the problem??

Thanks in advance.
Have a nice day.
Tina
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Re: Spire.Doc Fails to Load Word Doc

Postby Tina.Lin » Mon Dec 05, 2011 6:12 am

Hello wmtaylor48,

We have tested the doc file you sent to us. We found that the structure of the doc file you sent is quite special. Would you tell us how did you generate your doc file( by C# code or MS Word)? This may be the key point of the problem.

Thanks in advance.
Have a nice day.
Tina
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Re: Spire.Doc Fails to Load Word Doc

Postby wmtaylor48 » Mon Dec 05, 2011 2:10 pm

The document was created with MS Word.
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Re: Spire.Doc Fails to Load Word Doc

Postby Tina.Lin » Thu Dec 08, 2011 8:49 am

Hello wmtaylor48,

Thank you for your feedback. It will help us to find the key point of the problem more quickly.

Once we have any progress, we will inform you.

Have a nice day.
Tina
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e-iceblue Support Team
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Re: Spire.Doc Fails to Load Word Doc

Postby wmtaylor48 » Wed Jan 11, 2012 8:20 pm

Any progress on this problem? We've experienced several more occurrrences.
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Re: Spire.Doc Fails to Load Word Doc

Postby Suvi.Wu » Wed Feb 15, 2012 9:47 am

Hi wmtaylor48,

We are so sorry for the late reply and the inconvenience caused by this bug.

We have created a research on this issue, but we need more time to fix it. We will inform you once we fix it. Please wait with patience.

Thanks your understanding and cooperation.

BR
Suvi
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Re: Spire.Doc Fails to Load Word Doc

Postby Suvi.Wu » Tue Feb 28, 2012 10:40 am

Hi ,

Thanks for your patience and so sorry for the long-time waiting. The issue you reported is already resolved. Please download the latest hot fix (Spire.Doc v4.1.27) here(http://www.e-iceblue.com/Download/download-word-for-net-now/spire-doc-hv4127.html).

Please feel free to contact us if you have any questions and requests.

Have a great day.

BR
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