Space from rtf file when converting to pdf is missing

[tecnologiahub]

Hi, I'm having some issues with file conversion from rtf to pdf.

What is happening is when there is some blank spaces in an rtf file, when it is saved as pdf, the spaces are missing.

I'm posting the code and files I'm using.

Code:

Code: Select all

Document d = new Document("teste2.rtf");
d.SaveToFile("teste2.pdf", FileFormat.PDF);


Kind regards,

Luiz Gustavo Alves

[Simple.Li]

Hello,

Thanks for your inquiry.
I got the same effect as the PDF when I opened your teste2.rtf in Microsoft Word 2016. Please confirm that if the input file you sent is the correct one, and which Microsoft Word version you used? Thank you in advance.

Sincerely,
Simple
E-iceblue support team

[tecnologiahub]

Hi Simple,

Thanks for your quick response, yes, that's the correct file, we're using the Office 365, our Microsoft version is 16.0.15330.20196

Kind regards,

Luiz Gustavo Alves

[Simple.Li]

Hello,

Thanks for your more information.
I did reproduce your problem and have logged this issue into our tracking system with the ticket SPIREDOC-8539. Our Dev team will do more investigations. Once there is any update, I will inform you asap. Sorry for the inconvenience caused.

Sincerely,
Simple
E-iceblue support team

[tecnologiahub]

Hi,

Thank you so much, we'll wait for the update.

Kind Regards,

Luiz Gustavo Alves

[Abel.He]

Hello,

Thanks for your following-up.
Once there is any update, I'll inform you in time.

Sincerely
Abel
E-iceblue support team

[tecnologiahub]

Hi, any news on that?

Kind regards,

Luiz Gustavo Alves

[Simple.Li]

Hello,

Thanks for your patience.
Our development team has located the cause of the issue and is investigating further. Once the hotfix version is available, we will let you know immediately. Thanks for your patience.

Sincerely,
Simple
E-iceblue support team

[tecnologiahub]

Hi, this is taking a lot longer to finish,

Do you have an estimate date for the release of the hotfix for this issue?

Kind regards,

Luiz Gustavo Alves

[Simple.Li]

Hello,

Thanks for your paience.
Sorry we can’t provide an estimate for you at this moment, our development team is working on your issue with a high priority. I have requested them to share any available estimate at their earliest, if there is any good news, we will let you know immediately. We apologize for the inconvenience.

Sincerely,
Simple
E-iceblue support team

[tecnologiahub]

Hi Simple, how are you doing?

We've been waiting for too long for any response, is there an estimate date for the hotfix be to released?

Kind regards,

Luiz Gustavo Alves

[Abel.He]

Hello,

Thanks for your following-up.
This is Abel from E-iceblue support team. This issue with the number SPIREDOC-8539 has been in test phase. I have given this issue the highest priority and urged our test team speed up testing this issue. However, I can’t give you a exactly ETA due to there is a lot of uncertainty in the test phase. Sorry for the inconvenience caused.

Sincerely,
Abel
E-iceblue support team

[tecnologiahub]

Hi Abel,

Thank you for your reply, we're waiting for any news about this issue, I'll keep in touch about it.

Kind regards,

Luiz Gustavo Alves

[Abel.He]

Hello,

Thanks for your following-up.
Once there are any updates, I'll inform you in time.

Sincerely
Abel
E-iceblue support team

[Abel.He]

Hello,

Thanks for your patience!
Glad to inform you that we just released Spire.Doc 10.11.9 which fixes the issue with SPIREDOC-8539.
Please download the new version from the following links and use the following code to test.

Website download link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget download link: https://www.nuget.org/packages/Spire.Doc/10.11.9

Sincerely
Abel
E-iceblue support team