When converting a Word file to PDF using Spire.Doc version 13.3 (.NET Framework 4.0.30319), the Smart Art inserted in the Word file disappears in the PDF. Is it possible to render Smart Art in the PDF as well?
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sxi12345678 - Posts: 3
- Joined: Wed Feb 26, 2025 5:00 pm
Hello,
Thanks in advance.
To help us investigate your issue further, could you please provide us with your word file? You can upload it as an attachment or send it to this email address: [email protected]. Thanks in advance.
Sincerely,
William
E-iceblue support team
Thanks in advance.
To help us investigate your issue further, could you please provide us with your word file? You can upload it as an attachment or send it to this email address: [email protected]. Thanks in advance.
Sincerely,
William
E-iceblue support team
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William.Zhang - Posts: 732
- Joined: Mon Dec 27, 2021 2:23 am
Thank you for your message.
I have attached the Word file.
Additionally, I have attached an Excel file that also contains SmartArt that disappears in the PDF.
Thank you for your assistance.
I have attached the Word file.
Additionally, I have attached an Excel file that also contains SmartArt that disappears in the PDF.
Thank you for your assistance.
Last edited by sxi123123123 on Wed Jul 23, 2025 12:22 pm, edited 1 time in total.
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sxi123123123 - Posts: 29
- Joined: Thu Mar 06, 2025 3:09 pm
Hello,
Thansk for your files.
Yes, I have reproduced the issues you mentioned and logged both issues in our tracking system with ticket numbers SPIREXLS-5728 (Excel file conversion issue) and SPIREDOC-11140 (Word file conversion issue). Our development team will further investigate and fix it, and I will inform you once there is any progress. Sorry for the inconvenience.
Sincerely,
William
E-iceblue support team
Thansk for your files.
Yes, I have reproduced the issues you mentioned and logged both issues in our tracking system with ticket numbers SPIREXLS-5728 (Excel file conversion issue) and SPIREDOC-11140 (Word file conversion issue). Our development team will further investigate and fix it, and I will inform you once there is any progress. Sorry for the inconvenience.
Sincerely,
William
E-iceblue support team
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William.Zhang - Posts: 732
- Joined: Mon Dec 27, 2021 2:23 am
Hello,
Thansk for your patience.
Regarding the issue SPIREXLS-5728, after further investigation, we have found that the SmartArt in the document is newly created and has not been filled with any content. In this case, even if converting directly using Microsoft Excel, the content in SmartArt will not be retained. Spire.Xls followed Microsoft's conversion rules during the conversion process, so it cannot retain empty SmartArt elements. You can further verify this issue in Microsoft Excel. If you have any questions, please feel free to write back.
Sincerely,
William
E-iceblue support team
Thansk for your patience.
Regarding the issue SPIREXLS-5728, after further investigation, we have found that the SmartArt in the document is newly created and has not been filled with any content. In this case, even if converting directly using Microsoft Excel, the content in SmartArt will not be retained. Spire.Xls followed Microsoft's conversion rules during the conversion process, so it cannot retain empty SmartArt elements. You can further verify this issue in Microsoft Excel. If you have any questions, please feel free to write back.
Sincerely,
William
E-iceblue support team
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William.Zhang - Posts: 732
- Joined: Mon Dec 27, 2021 2:23 am
Hello,
Thanks for your patience.
Glad to inform you that the reported bug SPIREDOC-11140 has been resolved and the new version (Spire.Doc Pack(hot fix) Version:13.4.4) is available. Please download it from the following link.
Websit download link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget download link：https://www.nuget.org/packages/Spire.Doc/13.4.4
Sincerely,
William
E-iceblue support team
Thanks for your patience.
Glad to inform you that the reported bug SPIREDOC-11140 has been resolved and the new version (Spire.Doc Pack(hot fix) Version:13.4.4) is available. Please download it from the following link.
Websit download link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget download link：https://www.nuget.org/packages/Spire.Doc/13.4.4
Sincerely,
William
E-iceblue support team
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William.Zhang - Posts: 732
- Joined: Mon Dec 27, 2021 2:23 am
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