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Tue Dec 22, 2020 7:35 am

Hi,

I've tried to convert pdf files into image files, and generally speaking, it just works!

But I've encountered one file that Spire.Pdf seems to handle improperly (other pdf readers display this file correctly)

Have a look for yourself:
Original.zip

Converted.zip


I'd be grateful for a fix.

Sebastian Boettcher

sboettcher
 
Posts: 6
Joined: Tue Dec 22, 2020 7:20 am

Tue Dec 22, 2020 9:16 am

Hello,

Thanks for your inquiry!

I have reproduced your issue and logged it in our issue tracking system with the ticket SPIREPDF-3916 for further investigation.

If there is any update, we will keep you informed. Sorry for the inconvenience caused.

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Mon Mar 08, 2021 8:44 am

Hi Maria,

are there any news concerning ticket SPIREPDF-3916?

Regards,

Sebastian Boettcher

sboettcher
 
Posts: 6
Joined: Tue Dec 22, 2020 7:20 am

Mon Mar 08, 2021 9:49 am

Hello Sebastian,

Thanks for your following up.

Our Dev team is still working on your issues, sorry to tell that there is no significant progress so far. Anyway, I urged and requested them to share any possible ETA at their earliest, once there is any good news, we will notify you immediately. Sorry for the inconvenience caused.

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Fri Mar 19, 2021 9:50 am

Hello,

Thanks for your patience.

Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:7.3.3 which fixes the issue of the SPIREPDF-3916.

Please download the fix version from the following links to test.

Website link: https://www.e-iceblue.com/Download/download-pdf-for-net-now.html
Nuget link: https://www.nuget.org/packages/Spire.PDF/7.3.3

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Wed Mar 24, 2021 8:05 am

Hello,

Hope you are doing well!

Has the issue been solved now? Could you please give us some feedback at your convenience?

Thanks in advance.

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Thu Mar 25, 2021 7:18 am

Hi Marcia,

sorry to let you wait. In the meantime I could verify that the issue is resolved. Thank you very much!

Sincerly,
Sebastian Boettcher

sboettcher
 
Posts: 6
Joined: Tue Dec 22, 2020 7:20 am

Thu Mar 25, 2021 7:37 am

Hello,

Thanks for your feedback!

Glad to hear that your issue has been solved.

If you encounter any issues related to our product in the future, just feel free to contact us.

Have a nice day!

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

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