PDF to Image Conversion removes Original PDF Formatting

[ZCliff92]

Hello,

I've run into an issue where using the Spire.Office library v8.2.2, if I create a new PdfDocument and save it as an image using the SaveAsImage method, the resulting image loses the pdf documents original formatting (mainly spaces between words have been removed).

I've attached a sample project which should show the issue.

Please let me know if you can reproduce this or if you are aware of any workarounds.

Otherwise please keep me updated with a timeline on a potential fix.

Thank you,
Zac

[Herman.Yan]

Hi,

Thanks for your feedback.
I did reproduce your issue after testing your pdf files. I have logged this issue into our tracking system with the ticket SPIREPDF-5897, our Dev team will do further investigation and fixing. Once there is any update, we will keep you informed. Sorry for the inconvenience caused.

Best Regards,
Herman
E-iceblue support team

[ZCliff92]

Hello,

Thanks for taking the time to look at this. Are you able to provide an update on when this will be fixed?

Thank you

[Herman.Yan]

Hi,

Thank you for following up.
Our Dev team informed that they have made some adjustments for this issue. They are pending test now, once the tests pass, we will prepare a hotfix for you ASAP. Thank you for your patience and support.

Best Regards,
Herman
E-iceblue support team

[ZCliff92]

Hello,

Once again just double checking the status of this since it's been almost two weeks since the last update.

Please let me know where this is at with regards to a hotfix.

Thank you,
Zac

[Lisa.Li]

Hello,

Thank you for your message and sorry for the inconvenience caused.
As for the issue of SPIREPDF-5897, the previous fixing didn't pass the tests. Our Dev team did more adjustments. Now the issue has been fixed. Our Test team is doing the comprehensive tests now. The next hotfix version will include its' fixing. Once the version is available, we will let you know asap. Thanks for your patience.

Sincerely,
Lisa
E-iceblue support team

[ZCliff92]

Hello,

Once again just touching base here to understand what the status of the hotfix is at the moment. Any updates?

Thank you,
Zac

[Lisa.Li]

Hello,

Thanks for your message.
Sorry the hotfix version isn't available now, our Test team is doing the comprehensive tests to make sure its' fixing will not affect others. The tests will be completed in the next few days. Once the tests pass, we will prepare a hotfix for you asap. Thanks for your patience.

Sincerely,
Lisa
E-iceblue support team

[ZCliff92]

Hi Lisa,

Just following up again on this issue. You mentioned that the tests would be completed in a few days and it has now been over a week. Not to mention the initial issue was raised two months ago.

This issue is blocking us from moving a feature into our Production version of the software so an immediate fix is required. When can I expect the hotfix to be available?

Thanks,
Zac

[Lisa.Li]

Hello,

Thanks for your patience and sorry for the inconvenience caused.
The issue SPIREPDF-5897 has passed the tests. Since each our hotfix version will also include some other bug fixes or new features, its' official version may take about one more week to be released. As for your situation, we will compile a temporary version for you to test first. I will provide it for you in next Monday. Thanks for your understanding.

Sincerely,
Lisa
E-iceblue support team

[ZCliff92]

Hi Lisa,

As per your last correspondence, it was mentioned that a temporary hotfix version would be supplied to us for testing at the beginning of this week.

I have not yet received a message supplying this version. Please supply this version to me at your earliest possible convenience so we can begin testing in preparation for the official version update.

Thank you,
Zac

[Lisa.Li]

Hello，

Sorry for the inconvenience caused and thank you for your patience.
Yesterday, we released Spire.Doc Pack(hot fix) Version:11.5.6, which includes some significant adjustments. Unfortunately, these adjustments have caused some issues when compiling the office temporary package for you. Our development team is currently working on resolving these issues, and we aim to provide the temporary version for you tomorrow.

Sincerely,
Lisa
E-iceblue support team

[ZCliff92]

Hi Lisa,

Any updates on the status of the temporary version of office? We require this asap in order to fix this issue for our production build.

Thanks,
Zac

[Lisa.Li]

Hello,

Sorry I am still unable to provide you with a office temporary package today. Our Test team recompiled it twice, but the error still occurs. They are fixing it urgently. Here I provided you with a PDF temporary package, you can test it firstly. Once its' corresponding office temporary package is available, I will provide it for you as soon as possible. I am really sorry for the delay and the inconvenience caused to you.

Sincerely,
Lisa
E-iceblue support team

[ZCliff92]

Hi Lisa,

Any update on the Spire Office temporary package? I will test the temporary PDF one today, but having the office package would be hugely beneficial.

Thank you,
Zac