PDF printing problem

Thu Feb 25, 2021 4:01 pm

Here is some additional information, altho I suspect that you already know this. The printable area of the physical page is 600x780 points (minus margins) on both my Brother and HP printers (and probably the others we've tested on). The size of the pdf is 612x792. In other words, the document exceeds the printable area on the physical page. Adobe and Spire make different choices when they determine the pdf won't fit on the page. Adobe's choice is intuitive; Spire's not so much. I hope this information is helpful.

Fri Feb 26, 2021 11:15 am

Hello,

Thanks for your further feedback.
We have posted the information to our Dev team and they are further investigating it. Once there is any progress, I will let you know immediately. Thanks for your patience.

Sincerely,
Sofia
E-iceblue support team

Thu Mar 04, 2021 9:15 pm

Hi, it's been almost a week. Has there been any progress?

Thu Mar 04, 2021 9:16 pm

Hi, it's been almost a week. Has there been any progress? Thanks!

Fri Mar 05, 2021 9:23 am

Hello,

Thanks for your patience.
We compiled another temporary version for you via the email, please help to test it on your side and then let us know your testing result. Thanks in advance.

Sincerely,
Sofia
E-iceblue support team

Fri Mar 05, 2021 9:53 pm

The problem has been fixed! Thank you!

Mon Mar 08, 2021 1:43 am

Hello,

Thanks for your feedback.
I'm glad to hear that the issue has been solved. If you encounter any issues related to our products in the future, just feel free to contact us!

Sincerely,
Sofia
E-iceblue support team