Office update problem

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Office update problem

Postby krhyll » Sat Feb 16, 2013 6:36 am

Hi,

Are you testing the patches related to Office package??

(1) What is the "single permanent" link to check for new versions on Office? Why can you not update Office while updating Doc package, experiencing same problems with PDF conversion for DOC?

(2) Still using version 2.4.2, has tried 2.4.4, 2.4.5 previously and 2.4.6 today all returning error as also previously announced and attached again here. System.Exception thrown from inside internal procedure:
document.MailMerge.ExecuteWidthNestedRegion(ds, listRelations)

(3) All problems with your library I experience is realated to DOC to PDF vs DOC as outformat. Latest problem is related to actual data used for MERGEFIELDS inside tables in DOCX for convertion to PDF as shown in attached picture.

(4) Tried to search the forum for "office problem", returns to common error as attached?

Please provide a complete installation for latest version of Office with all fixes instead of patch which don't work, at least here in Norway!
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Re: Office update problem

Postby harry.support » Mon Feb 18, 2013 7:11 am

HI Kristian,

Sorry for the convenience caused by us.

You can find the new version of Spire.Office from http://www.e-iceblue.com/Download/download-office-for-net-now.html. When we release a new version, we will update this page. Because Spire.Office includes many products, it is more complex, the updating is delayed usually. We appreciate your suggestion, we need indeed to update Spire.Office package while updating other products. We will improve the development process and the releasing process as soon as possible to realize that.

For your second issue, I think we can fix it soon, but we need to know more information. Would you please send us the template document, the key code of MailMerge and the data of ds to help us reproduce it. After we reproducing it, it will be fixed quickly and we will relase a new version.

At the some time of fixing the problem of our customers, our dev team always improve our Spire.Doc, Spire.PDF and other products. This working causes also the delay of releasing Spire.Office. As you can find, it includes all of our other products. The issue in your second picuter is caused by the split-word issue which we are working on. It's very complex, because there are so many languages and symbols.

About the issue of searching our forum, it was caused by too many results (more than 100 rows). We are considering use google instead of the default search function.

If you have any other problem, please feel free to tell us, we will try our best to fix them. After that, we will release a new complete installation.
Regards,
Harry
Technical Support / Developer,
e-iceblue Support Team
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Re: Office update problem

Postby amy.zhao » Thu Feb 28, 2013 1:49 am

Dear Kristian,

We just release a new version of Spire.Office. Please download Spire.Office Platinum Version:2.5 from http://www.e-iceblue.com/Download/download-office-for-net-now.html.

Best Regards,
Amy
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Re: Office update problem

Postby amy.zhao » Tue Mar 05, 2013 10:32 am

Dear Kristian,

Did you test Spire.Office_2.5? If you encounter any problem during the test, please tell us.

Best regards,
Amy
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Re: Office update problem

Postby krhyll » Thu Mar 07, 2013 6:38 pm

Did download and test. But had to revert to v2.4.2 which we still use in production.

Experience with v2.5:
(1) the mailmerge in our application is done with ExecuteWidthNestedRegion command based on related dataset with defined relations, this works ok in v2.4.2 in 99% of all cases, but we have now 5 reported problems in production of PDF outformat, using DOC outformat always works, so the problem is actually caused by content in fields, typical if the word file used as source contains table and some mailfields contains lengthy words for merging, it seems the algorithm to render correct in cell, loops for ever, the change now in v2.5 is that it throws en system.exception versus looping until IIS timeout, so to use v2.5 today we have to catch the exception thrown every time from method below to get a document in PDF
document.MailMerge.ExecuteWidthNestedRegion(ds, listRelations)

(2) during test of v2.5 versus v2.4.2 we saw that rendering of table area had another leftmargin, so to use v2.5 we would have to check all word documents for adjustment

So for these two reasons we can not use v2.5 so will stay with v2.4.2 for still awhile. The PDF production is to fragile for real production system where users define their own document files as source for mailmerging. In many cases the solution for me is to adjust width on table columns or similar and suddenly it produces ok without looping for ever.
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Re: Office update problem

Postby harry.support » Fri Mar 08, 2013 10:38 am

Hi Kristian,

Sorry for this inconvenience caused by us.
I have posted this issue to our dev team. You told us many details about it, it would be very helpful, thank you. But if you could also provide us some code, data and your word document, it will help us to fix quickly. Please trust me, we want very much to fix these issues. But we indeed need your help. And if we fix it, we want do some more test with your document.
You could send your code, data and word document to support@e-iceblue.com.

Thanks and Regards,
Harry
Technical Support / Developer,
e-iceblue Support Team
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Re: Office update problem

Postby krhyll » Fri Mar 08, 2013 1:24 pm

Hi,

If time during this weekend will try to compile something for you.

Kristian
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Re: Office update problem

Postby amy.zhao » Mon Mar 11, 2013 6:01 am

Dear Kristian,

Thanks for your reply.
We look forward to your information.

Thanks &Best Regards,
Amy
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Re: Office update problem

Postby amy.zhao » Tue Mar 19, 2013 7:27 am

Dear Kristian,

Could you please provide us some code, data and your word document at your early convenience?
Your help will help us to do the test and solve your issue soon. Thank you!
Have a nice day!

Best Regards,
Amy
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