Null Reference when saving one rtf file to another format

[tecnologiahub]

Hi, I'm receiving the error

System.NullReferenceException: 'Object reference not set to an instance of an object.'

When I call the SaveToFile function, it's not the same error as the one found here: null-reference-while-opening-one-rtf-file-t10244.html

So I decided to move this to another topic on this forum.

I'm uploading the file for you to test.

And here's the sample code

Code: Select all

Document d = new Document("testeTabela.rtf");
d.SaveToFile("testeTabela.pdf", FileFormat.PDF);


I would love to get a response ASAP.

Kind Regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Thanks for your inquiry.
I tested your case and did reproduce your issue. I have logged it in our bug tracking system with the ticket SPIREDOC-6139. If there is any update, we will let you know. Apologize for the inconvenience caused.
If you have any other questions related to our products, please feel free to contact us.

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Hi Brian, thank you so much for your response.

Can we get this in 3 business day as a hotfix?

Thank you as always for the support.

Kind regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Thanks for your follow up.
We will do our best to provide you with a solution within 3 business days. Besides, our Dev team has a 3-day Dragon Boat Festival holiday from 2021/6/12 to 2021/6/14. We will deal with your issue as soon as we get back to the office. Sorry for the inconvenience caused.

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Hi Brian, don't worry, we'll wait for the fix.

Thank for your continuous support

Kind Regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Regarding the issue SPIREDOC-6139, gald to tell you that our Dev team has fixed it.
Considering your urgent situation, we first compiled a temporary version for you. Please download it for testing. Looking forward to your test results.

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Hi Brian,

We're already using this temporary version and it's working properly.

As always thank you so much for the quick response from your team.

Kind regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Thanks for your feedback.
Glad to hear that the temporary version of Spire.Doc can work for you. If the official version is released, we will inform you immediately.


Sincerely,
Brian
E-iceblue support team

[Brian.Li]

Hello,

Glad to inform you that we just released Spire.Doc Pack(hot fix) Version:9.7.3 which fixes your issue, please download it from the following links to test on your side. Looking forward to your test result.
Nuget link：https://www.nuget.org/packages/Spire.Doc/9.7.3
Website link：https://www.e-iceblue.com/Download/download-word-for-net-now.html

Sincerely,
Brian
E-iceblue support team

[Brian.Li]

Hello,

Greetings from E-iceblue.
Does this hotfix solve your issue? Could you please give us some feedback at your convenience?

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Hi Brian, sorry for the delay, I've said it worked, sorry for not seing the message.

This fixed our issue.

Thank you so much for the support you're giving us.

Kind regards,

Luiz Gustavo Alves.

[Brian.Li]

You are welcome.
If you encounter any issues related to our products in the future, please feel free to contact us.

Sincerely,
Brian
E-iceblue support team