Missing few fields when on converting html to pdf

Thu Dec 05, 2024 5:02 am

Hi Team,

We are facing a new issue on conversation of pdf to html. the size of pdf is 640kb and after conversation to html the size got increased to 27mb which is not able to load chrome browser as we are using this converstion in another application after conversation of file it is showing "Not enough memory to load this page and browser becomming unresponsive" but need to load in browser, we need to know why the size of the file got increase to 27mb. We are unable to attach the sample files as we zip the files we getting 9mb file which is not supported here, if you need the files please share the link so that we will attach files their.

environment:-
dotnet sdk:- 5.0
os:- ubuntu 20.04

Thu Dec 05, 2024 7:37 am

Hello,

Thank you for your feedback.

Please first provide your PDF file so we can perform some tests. If we are unable to reproduce the issue, we will then ask you to provide the resulting HTML file. For large documents, you can upload them to Dropbox or OneDrive and share the download link with us.

Thank you for your cooperation.

Sincerely,
Amy
E-iceblue support team

Thu Dec 05, 2024 7:53 am

Hi Team,

Atttaching the pdf file here , this is functality is very critical in our application ,please take this as prority and same pdf file when i use google cloud converter i got 3mb html file. Need solution for this ASAP

Thu Dec 05, 2024 8:45 am

Hello,

Thanks for your assistance. I have reproduced the issue you encountered with your pdf file and have logged it into our issue system with the tracking number SPIREPDF-7248. It has been given a high priority.

We apologize for any inconvenience caused and will keep you updated on the progress of the issue.

Sincerely,
Amy
E-iceblue support team

Fri Dec 06, 2024 4:53 am

Hi Team,

Any update on this issue any progress...

Fri Dec 06, 2024 5:16 am

Hello,

The development team is currently investigating this issue, and the investigation has not yet been completed. We will expedite the process and provide you with an update as soon as possible.

Thank you for your patience.

Sincerely,
Amy
E-iceblue support team

Mon Dec 09, 2024 4:42 am

Hi Team,

Any Update on this as i have already mentioned this is an major functionality in our application which is in live,Please provide solution for this at the earliest.

Mon Dec 09, 2024 6:19 am

Hello,

I apologize for any inconvenience this has caused. Our testing cycle for the official release is indeed longer. Would it be possible to provide you with a temporary version for your use in the meantime?

We appreciate your understanding and patience.

Sincerely,
Amy
E-iceblue support team

Tue Dec 10, 2024 5:15 am

Hi Team,

Can you provide any of the solution for this issue, As i disscused earlier this functionality is so important in our application. what is the current status and what will be solutions if it temporary and when will we except permanent solution for this issue.

Tue Dec 10, 2024 6:37 am

Hello,

We understand the urgency of your current situation. At this moment, the quickest solution we can provide is a temporary version to address the issue at hand. Please be assured that the official version is currently in testing and is scheduled to be released within this month. Upon its release, we will notify you immediately.

Sincerely,
Amy
E-iceblue support team

Mon Dec 23, 2024 12:35 pm

Hi Team,

Any update on latest relase which comes with this above issue fix..

Tue Dec 24, 2024 2:08 am

Hello,

Thanks for your inquiry.

The new version that includes the fix for this issue is still under testing. Due to some impacts identified during the testing phase, the development team has made code adjustments and a new round of testing is currently in progress. I have expedited the testing process, and we will do our best to provide it to you as soon as possible.

We apologize once again for any inconvenience this may have caused.

Sincerely,
Amy
E-iceblue support team

Tue Dec 24, 2024 7:35 am

Hi Team,

Please keep me the updates posted like when do we expect this new release.

Tue Dec 24, 2024 8:07 am

Hi,

We will. We will notify you as soon as the new version is released immediately.

Sincerely,
Amy
E-iceblue support team

Tue Dec 31, 2024 8:10 am

Hello,

Thank you for your patience.

I am writing to update you on the latest progress with SPIREPDF-7248. The fix for SPIREPDF-7248 has been tested successfully, as I reported in my feedback here: https://www.e-iceblue.com/forum/license-upgration-plan-t13425.html. It reduces the document size from 27,562KB to 17,073KB.

The new release version is also nearing completion of its testing phase and will be released shortly. I will inform you as soon as it is available.

Sincerely,
Amy
E-iceblue support team