Missing data when viewing in Spire.PDFViewer

Technical support for Spire.PDFViewer

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Missing data when viewing in Spire.PDFViewer

Postby efigabay » Tue Oct 02, 2012 3:59 pm

Hello, I'm testing the component in the trail version.
I have a pdf file that was exported from a Crystal Report file in which some data is loaded from a dataset.
The export to pdf is working fine and when opening the file in Acrobat Reader I can see all the data exported.
However when I open the pdf file in the Spire.PDFViewer some data and text seem to be missing.

I have a feeling that this might happen because it is a trail version and not a registered one.
It is our intenstion to buy this component if this issue will be resolved.
Please look at the attached files and see if you can help.
Thanks,
Efi Gabay.
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Re: Missing data when viewing in Spire.PDFViewer

Postby amy.zhao » Wed Oct 03, 2012 8:05 am

Dear efigabay,

Thanks for your inquiry.
We are sorry that inconvenience caused by us. Could you provide us your original pdf file or a sample pdf file which can produce the same error? So that we can reproduce your problem, and solve it quickly. Thanks.

Best regrads,
Amy
e-iceblue support
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Re: Missing data when viewing in Spire.PDFViewer

Postby efigabay » Thu Oct 04, 2012 6:48 am

Hi Amy,

Yes I can send you the original pdf file, however pdf file attachments are not supported in this forum.
Where else can I send the file?
Do you have an email address for tech support?

Best regards,
Efi
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Re: Missing data when viewing in Spire.PDFViewer

Postby Suvi.Wu » Thu Oct 04, 2012 7:31 am

Hi Efi,

Please send your original pdf file to our support e-mail, the address is support@e-iceblue.com.

Have a nice day.
BR
Amy
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Re: Missing data when viewing in Spire.PDFViewer

Postby efigabay » Thu Oct 04, 2012 8:00 am

Thanks, Amy,

I have just sent you the email with the orignal pdf attached.

Have a nice day,
Efi.
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Re: Missing data when viewing in Spire.PDFViewer

Postby Suvi.Wu » Fri Oct 05, 2012 1:54 am

Hi Efi,

We have reprodcoued the issue you had met, and we will begin to solve this problem next week as we are on holiday this week.

Thanks for your patience on our support.

Have a great day.

Best wishes.
Amy
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Re: Missing data when viewing in Spire.PDFViewer

Postby KnappsteinTrial » Thu Oct 18, 2012 10:52 am

Please inform this list if the issue is fixed.
We are also using Crystal Reports to generate PDFs and would rely on a solution of the problem before we can use Spire.PDF in production environment.
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Re: Missing data when viewing in Spire.PDFViewer

Postby amy.zhao » Fri Oct 19, 2012 9:42 am

Hi,

We have fixed the issue missing some data when open the pdf file in spire.pdfViewer, we will release the hotfix next week. Once it has been released, we will inform you immediately.

Best regards,
Amy
E-iceblue support
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Re: Missing data when viewing in Spire.PDFViewer

Postby efigabay » Mon Oct 22, 2012 10:56 am

Thanks, Amy,

Looking forward to hear from you when the release comes out.

Best Regards,
Efi.
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Re: Missing data when viewing in Spire.PDFViewer

Postby amy.zhao » Wed Oct 31, 2012 9:26 am

Hi Efi,

Thanks for you waiting. We are sorry for late reply.
Please download Spire.PDFViewer Pack Version:1.6 from the link http://www.e-iceblue.com/Download/download-pdf-viewer-for-net-now.html. If you have any problem, please feel free to contact us.

Best regards,
Amy
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Re: Missing data when viewing in Spire.PDFViewer

Postby efigabay » Sun Nov 04, 2012 9:55 am

Thank you Amy,

Downloading and testing now, I'll let you know if I'll find more issues.

Efi.
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Re: Missing data when viewing in Spire.PDFViewer

Postby amy.zhao » Mon Nov 05, 2012 2:29 am

Hi Efi,

You are welcome. :lol:
If you have any problem, please feel free to contact us.

Best regards,
Amy
E-iceblue support
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