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Mon Apr 04, 2016 2:48 am

Hi,

I have received your pdf files via e-mail. Thanks for providing. I have forwarded your issue to our dev team. We will inform you when it is resolved.

Best Regards,
Amy
E-iceblue support team
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amy.zhao
 
Posts: 3011
Joined: Wed Jun 27, 2012 8:50 am

Tue Apr 19, 2016 7:03 am

Hi,

Can you report the progress on these issues? I would really like a hotfix, so I can deploy it to our solution.

Regards,

Sikke

[email protected]
 
Posts: 33
Joined: Fri Jun 27, 2014 1:39 pm

Tue Apr 19, 2016 8:39 am

Hi,

Thanks for waiting.
The issue has been resolved. Please download new hot fix via this link http://www.e-iceblue.com/downloads/Temp ... .6.303.zip.

Best Regards,
Amy
E-iceblue support team
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amy.zhao
 
Posts: 3011
Joined: Wed Jun 27, 2012 8:50 am

Thu Apr 21, 2016 8:58 am

Hi,

Did new version resolve your issue?
Thanks for your feedback.

Best Regards,
Amy
E-iceblue support team
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amy.zhao
 
Posts: 3011
Joined: Wed Jun 27, 2012 8:50 am

Fri Apr 22, 2016 9:50 am

Hi Amy,

File 1.pdf still causes the error, file 2.pdf and 3.pdf work fine now. Can you have the dev team take another look?

Regards,

Sikke

[email protected]
 
Posts: 33
Joined: Fri Jun 27, 2014 1:39 pm

Mon Apr 25, 2016 2:37 am

Hi Sikke,

Sorry that I forgot to explain the issue about File 1.pdf. Our dev team checked File 1.pdf and the document itself exists some error. You can know it when you open it by Adobe Reader, and it should also pop up an error dialog on your side. Sorry that we cannot fix a document which itself exists some error and let it work fine.

Best Regards,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 3011
Joined: Wed Jun 27, 2012 8:50 am

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