License stopped working

[Duncanator]

Hi team,

We had purchased a license for spire.doc last year that was working fine, and suddenly it's stopped. No errors, just suddenly getting the red watermark on the output documents. (and errors when trying to generate documents with more than 500 paragraphs)

Our relevant code was:

Code: Select all

from spire.doc import *
from spire.doc.common import *
from spire.doc import LicenseProvider as docLicense

docLicense.SetLicenseKey([KEY])


(I've removed the key string for obvious reasons)

Has anything changed recently that would be causing this?

Cheers

[Nina.Tang]

Hi，

Thank you for contacting us.
I couldn't find any order linked to your email address. To help me look into this for you, could you please share your order ID or the authorized email? Thanks in advance.

Sincerely
Nina
E-iceblue support team

[Duncanator]

Hi Nina,

Thanks, it was purchased on another account - order purchase number 261487788

Cheers

[Nina.Tang]

Hi,

Thanks for your sharing.
I checked your license and found that your license type is Developer Small Business, which permits usage by 1 developer and 1 deployment location, each identified by a unique MAC address.

Your license has currently exceeded the allowed usage limit, which indicates it has likely been applied on multiple machines. This is the reason you received the warning message.

Your current license type (Dev Small) is not suitable for your usage scene. We highly recommend upgrading to the Dev OEM license. This upgrade allows for unlimited deployment locations and ensures full compatibility with Docker, Kubernetes, and cloud environments. To support your business needs, we would like to offer you a 40% discount on upgrading to the Dev OEM license. Please note that this special discount will be valid until your current license expires on September 22, 2026.

If you have any questions or need further assistance with the upgrade, please feel free to write back. We are always here to help!

Sincerely
Nina
E-iceblue support team

[Duncanator]

Hi Nina,

That sounds great - how much would it be and how do we do that?

Cheers

[Nina.Tang]

Hi,

Regarding the specific upgrade guidelines, my sales colleague has sent it to your email at mailto:[email protected]. To ensure you receive them promptly, could you please confirm if this is your current email address? If this address is incorrect or no longer in use, kindly provide us with your updated contact information so we can resend it to you immediately.

Sincerely,
Nina
E-iceblue support team