License no longer working on deploy

[i2solutions]

Hello,

as of today, we have encountered the issue of a watermark reappearing on our deployed site.
Please note that the corresponding NuGet package has not been updated recently.

We purchased the Spire.PDF Pro Edition, under the understanding that it would allow perpetual usage on an arbitrary number of deployment sites, as stated under the buying option

Could you please let us know if there is a problem with our license, or how we can assist in identifying and resolving this issue?

Thank you very much in advance.

Best regards

[Tommy.Tang]

Hello,

Thanks for your inquiry.
We have checked your purchase information. You can use all versions released before November 22, 2024. The latest corresponding version is Spire.PDF 10.11.1. Please confirm whether the version number you are currently using is higher than 10.11.1, or directly provide the specific version number you are using. If you are using a version within the authorized scope, in order to help us further investigate, please provide us with a simplified and directly runnable project. For privacy reasons, please send them to this email address [email protected]. Thank you in advance.

Sincerely,
Tommy
E-iceblue support team

[i2solutions]

Hello Tommy,

Thank you for your quick reply.

We were using version 9.11.4.
However, updating to the version 10.11.1 you provided appears to have resolved the issue.
We'll assume there was just something odd going on and are glad to have found a solution.

Thank you again for your support!

[Tommy.Tang]

Hello,

Thank you for your feedback.
We recommend that you continue to use the updated version. If the problem recurs, please contact us in time. We will investigate further. Thank you for your understanding.

Sincerely,
Tommy
E-iceblue support team