License File Not Working For Upgraded Version On Paid Suppor

[[email protected]]

Hello,
I've purchased the Developer OEM license when we were on v9.9 earlier this year. We have upgraded to version 10.10 however the license file provided to us does not work; we are getting the eval water marks and red text in our documents. My understanding is we should have upgrade support for 1 year during the license term.

I can send a full version of the file in a separate email if required, a snippet is below. Please advise on next steps.

<Organization>IMA</Organization>
<LicensedDate>2025-05-27T00:00:00Z</LicensedDate>
<ExpiredDate>2026-05-27T00:00:00Z</ExpiredDate>
<Products>
<Product>
<Name>Spire.Office for .NET</Name>
<Version>10.2</Version>
<Subscription>

[talia.liu]

Hello,

Thank you for your inquiry.
Before installing the new version of Spire.Office components, please ensure that all plugins or dependencies of the old version have been completely uninstalled. I have conducted local verification on the license previously provided to you and confirmed that it functions correctly.
Additionally, please check the following:
1. Whether the license is applied correctly – we recommend applying the license using the license key method, as shown in the sample code below：

Code: Select all

            Spire.Doc.License.LicenseProvider.SetLicenseKey("your license key");
            Spire.Xls.License.LicenseProvider.SetLicenseKey("your license key");
            Spire.Pdf.License.LicenseProvider.SetLicenseKey("your license key");
            Spire.Presentation.License.LicenseProvider.SetLicenseKey("your license key");

2. Whether the license key has been fully copied – a valid key should start with "Eg9zdQN" and end with "+nDw==".
If the issue persists, please send your complete license application code along with your environment information to my email : [email protected]. We will conduct further investigation and look forward to your feedback.

[[email protected]]

Thanks Talia, the issue has been resolved.

[talia.liu]

Hello,

Thanks for the feedback.
If you have any questions or need further assistance, please don't hesitate to let us know. Hope all is well on your end.