HtmlConverter Plugin

Mon Jan 28, 2019 7:53 pm

I am having some issues using the HTML Converter Plugin...

We are running in an ASP.Net MVC environment and while the first conversion is successful, any subsequent HTML --> PDF conversions loose all formatting.

It seems the problem lies in the stream usage? When using the "File" based overloads on Spire.Pdf.HtmlConverter.Qt.HtmlConverter.Convert(), the results are consistent and properly formatted. When using the "Stream" overloads, only the first call to Convert() properly formats the PDF.

Once the App/IISExpress is restarted, the first call is properly formatted again.

Has anyone seen this problem before? Any tips?

Tue Jan 29, 2019 9:04 am

Hi,

Thanks for your inquiry.
After an initial test with Spire.PDF Pack(Hot Fix) Version:5.1.16, I was unable to reproduce your issue. If you were using an old version, I suggest that you use the latest one to test again. If the issue still exists, to help us better investigate your issue, please provide your sample html files and the code which could reproduce your issue.

Sincerely,
Anna
E-iceblue support team

Thu Feb 21, 2019 3:19 am

Hi,

Greetings from E-iceblue.
How is your issue going?
Could you please give us some feedback at your convenience? Thanks in advance.

Sincerely,
Anna
E-iceblue support team

Wed Mar 06, 2019 12:24 am

Anna,

Sorry for the delayed response. This issue can be closed. We ended up upgrading to Spire Office and I believe this was resolved during that upgrade/transition.

Thanks for the follow up! E-iceblue's support has been fantastic!

-Bob

Wed Mar 06, 2019 1:44 am

Hi Bob,

Thanks for your feedback.
If you need assistance in the future, please feel free to contact us!
Besides, we didn't find purchase information related to your email address. Could you tell us your order number or purchase email? We will give a high priority to the issue of purchasing customers.

Sincerely,
Anna
E-iceblue support team