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Tue Mar 14, 2023 8:46 am

Hello Everyone,

I installed the free version to test before a buy and dev on VB.net Visual basic .
I create a windows Service app to watch a folder and print when they see a new pdf file , it work for the first file ( 2 pages ) but when i put a new file the service stop .. i do not know why. is this a free version limitation ? how can i test ?

i idetify that it's caused when i use the plugin

Kind regards
Pascal

vandoopa
 
Posts: 3
Joined: Tue Mar 14, 2023 8:41 am

Wed Mar 15, 2023 2:38 am

Hi Pascal,

Thank you for reaching out to us with your concerns. We are sorry to hear that you encountered issues while using our free version.
Based on the information provided, we would like to suggest that you consider upgrading to our commercial version, which is more powerful and stable. We would like to offer you a temporary license (one month free) to help you evaluate our products better, if you need, just contact us.
If the issue still exists after updating to the commercial version, please provide us with the following messages. You can send them to us via email ([email protected]) or attach them here. Thanks for your assistance.
1) your full code or project.
2) your application type, such as Console App .Net Framework.
3) your test environment, such as OS info (E.g., Windows 10 64 bit) and region setting (E.g., China, Chinese).

Best regards,
Triste
E-iceblue support team
User avatar

Triste.Dai
 
Posts: 1000
Joined: Tue Nov 15, 2022 3:59 am

Wed Mar 15, 2023 7:04 am

Hello Triste,

It will be fine yes so i can test with the final licenced version if all is working .
How can i proceed ?

Kind regards
Pascal
Triste.Dai wrote:Hi Pascal,

Thank you for reaching out to us with your concerns. We are sorry to hear that you encountered issues while using our free version.
Based on the information provided, we would like to suggest that you consider upgrading to our commercial version, which is more powerful and stable. We would like to offer you a temporary license (one month free) to help you evaluate our products better, if you need, just contact us.
If the issue still exists after updating to the commercial version, please provide us with the following messages. You can send them to us via email ([email protected]) or attach them here. Thanks for your assistance.
1) your full code or project.
2) your application type, such as Console App .Net Framework.
3) your test environment, such as OS info (E.g., Windows 10 64 bit) and region setting (E.g., China, Chinese).

Best regards,
Triste
E-iceblue support team

vandoopa
 
Posts: 3
Joined: Tue Mar 14, 2023 8:41 am

Wed Mar 15, 2023 9:16 am

Hi,

Please download the last commercial Spire.PDF Pack(Hot Fix) Version:9.3.4 via the following links.
Our website link: https://www.e-iceblue.com/Download/download-pdf-for-net-now.html
NuGet link : https://www.nuget.org/packages/Spire.PDF/9.3.4

Please go to this link(https://www.e-iceblue.com/TemLicense.html) to apply for a temporary license.

If you have any questions, please let us know.


Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 3043
Joined: Wed Jun 27, 2012 8:50 am

Wed Mar 15, 2023 10:12 am

ok i added the licence but i have still the same ... app crashed when i print a second document ...
I send an email to the support with all the detail and code .

Kind regards
Pascal

vandoopa
 
Posts: 3
Joined: Tue Mar 14, 2023 8:41 am

Thu Mar 16, 2023 10:53 am

Hi Pascal,

Thank you for providing the code for your Windows service project. After testing, I was unable to reproduce the issue of crashing during the second print. We kindly request that you provide us with the following messages so that we can further investigate and identify the root cause of the problem. Thanks for your corporation.
1) your project files.
2) your test environment, such as OS info (E.g., Windows 10 64 bit) and region setting (E.g., China, Chinese).

Best regards,
Triste
E-iceblue support team
User avatar

Triste.Dai
 
Posts: 1000
Joined: Tue Nov 15, 2022 3:59 am

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