Spire.PDF is a professional PDF library applied to creating, writing, editing, handling and reading PDF files without any external dependencies. Get free and professional technical support for Spire.PDF for .NET, Java, Android, C++, Python.

Sat Sep 19, 2020 11:54 am

I'm getting corrupted text with a particular PDF file when using the ExtractText method.

Rather than getting the text starting "Important Information" the call returns text starting "1Ô2Ö46)Õ6 1Õ.Ö4Ô)61ÖÕz"

The original PDF was created by TargetStream StreamEDS in case that is of use

This is the recreation code:

Code: Select all
        [TestMethod]
        public void PDFCorruptedText()
        {
            string strFileName = @".\BOA Statement page 2 2.pdf";
            Spire.Pdf.PdfDocument pdf = new PdfDocument(strFileName);

            string strContents = pdf.Pages[0].ExtractText();

            if (strContents.Contains("Important Information"))
            {
                Console.WriteLine("Text may be OK");
            }
            else
            {
                Console.WriteLine($"Text appears corrupted\n\n{strContents}");
            }

            pdf.Close();
        }

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Mon Sep 21, 2020 6:11 am

Hello,

Thanks for your inquiry.
To help us investigate your issue more accurately and quickly, please provide your input file. You can upload it here or send it to us([email protected]) via email. Thanks in advance.

Sincerely,
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Mon Sep 21, 2020 4:44 pm

Doh! My apologies I thought I had attached.

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Tue Sep 22, 2020 3:36 am

Hello,

Thanks for providing your file.
I have reproduced your issue and logged it in our bug tracking system with the ticket SPIREPDF-3615. If there is any update, we will let you know. Sorry for the inconvenience caused.

Sincerely,
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Wed Sep 30, 2020 7:43 pm

Just a quick check-in on this issue. Do you have an ETA for this to be released yet?

Many thanks,

Darren.

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Thu Oct 01, 2020 7:01 am

Hi Darren,

Sorry there is no ETA at present. Now we are on 8-Day National Holiday(01/10/2020-08/10/2020). Our Dev team will continue to working on your issue when we come back to office.
Once there is any update, we will let you know.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Thu Oct 22, 2020 7:59 am

Just a quick check-in on this issue. Do you have an ETA for this to be released yet?

Many thanks,

Darren.

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Thu Oct 22, 2020 8:23 am

Hello,

Thanks for your following up.
I just got news from our Dev team that your issue has been resolved. Now it is going to enter the testing phase. Once the new version is available, we will inform you ASAP.
Thanks for your patience.

Sincerely,
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Mon Oct 26, 2020 9:33 am

That is excellent news please let me know when there is an update/release date.

Darren

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Mon Oct 26, 2020 10:31 am

Hi Darren,

Ok, we will notify you as soon as the new version is available.

Sincerely,
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Mon Nov 02, 2020 4:36 pm

Hi, a quick check-in - Any news on this issue.

Thanks in advance,

Darren.

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Tue Nov 03, 2020 10:12 am

Hello,

Thanks for your following up.
Glad to tell you that this issue has passed the test, now our Test team is compiling the new version. We will inform you as soon as the new version is available.

Sincerely,
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Thu Nov 05, 2020 10:02 am

Thanks for the update - Any ETA for the release?

Thanks in advance,

Darren.

wraydc
 
Posts: 130
Joined: Wed Apr 11, 2018 5:14 am

Thu Nov 05, 2020 10:14 am

Hello,

Thanks for your patience.
The new version is now available, please download it from the following link.
http://www.e-iceblue.com/downloads/hot_ ... 5.11.0.zip

Sincerely,
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Thu Nov 12, 2020 9:35 am

Hello,

Greetings from E-iceblue.
How is your issue now? Could you please give us some feedback at your convenience?

Sincerely
Elena
E-iceblue support team
User avatar

Elena.Zhang
 
Posts: 279
Joined: Thu Jul 23, 2020 1:18 am

Return to Spire.PDF