Barcode in the PDF was missing after converting to docx

[dylanzhang]

Hi Team,

We are using the free version of Spire.PDF to test our feature as a starting point.
We aim to convert a PDF file into a docx file with formats unchanged.
So far, the test results show that it works really well for us.
The only issue we found was that the barcode was missing in the converted docx file. (Some of our original PDF files include barcodes)
So, we just want to make sure if it is an issue. or if it's because we are using the free version？


We'd like to confirm that it can work for us before we buy it.

Thanks.
Dylan

[Doris.Liu]

Hi,

Thank you for your interest in our product.
The issue you mentioned may be caused by a bug in the free version. Our commercial version includes more fixes, and we recommend that you download it from the link below to test if the problem still exists. If it does, please provide the test file for us to further investigate. Thank you for your assistance.

Spire.PDF for .net version10.11.1: https://www.e-iceblue.com/Download/down ... t-now.html
Spire.PDF for Java Version10.10.7: https://www.e-iceblue.com/Download/pdf-for-java.html

Sincerely,
Doris
E-iceblue support team

[dylanzhang]

Hi Team,

Thank you for the information you shared.
Sorry for the late reply.
According to the instructions, we re-downloaded the dll files. (We are using NET4.6).
But the issue still exists. I'm not sure if this is a bug or a limitation in the free version.

I have attached our test files to this reply.
Please let us know if there is any updates.

Thanks,
Dylan Zhang

[amy.zhao]

Hello Dylan Zhang,

Thanks for your feedback and providing your files.

I have reproduced the issue you encountered with your .pdf file and have logged it into our issue system with the tracking number SPIREPDF-7300.
We apologize for any inconvenience caused and will keep you updated on the progress of the issue.

Sincerely,
Amy
E-iceblue support team

[dylanzhang]

Hi Amy,

Thank you for the quick response.
May I ask how long it will take to fix this issue?
And, how can we track the progress by the tracking number? (Will we get an email after the issue is fixed?)

Thanks,
Dylan Zhang

[amy.zhao]

Dear Dylan Zhang,

At this moment, we are unable to provide an estimated time for the fix as it requires further investigation by our development team before we can make an assessment.

Our issue system has not yet been updated with the necessary information. I will notify you here once a fix is available, and I will also inform you via email.

Thank you for your understanding.

Sincerely,
Amy
E-iceblue support team