Arabic font issue (original font: Al-Mohanad Bold)

[racksjam]

Greetings,

We are facing an issue when converting the memo template from .docx file into .pdf.

The memo is in English and Arabic side by side with [PLACEHOLDERS] for the dynamic values, the Arabic contents are written using a specific font named: Al-Mohanad Bold, after replacing the [PLACEHOLDERS] with the required dynamic values we are converting it to the PDF files for previewing in the web page, printing and archiving.

Our main issue is that after the conversion to the pdf, all the Arabic contents that were written in Al-Mohanad Bold were replaced with different font which is Arial Bold causing the layout and margins to changed unwantedly.

Is there any solution the fix this issue?

WE ARE USING THE FOLLOWING LIBRARY VERSION AND DEVELOPMENT ENVIRONMENTS:
* .NET Frawework 4.6.2
* FreeSpire.Doc 12.2.0
* Windows 10 64-bit and Region Setting is: United States, English(US)
* Application type: Web Application (ASP.NET MVC 5, .Net Framework 4.6.2)

Thanks in advance,
RackSJaM

[talia.liu]

Hello,

Thank you for your inquiry.
I reproduced your issue and logged it into our bug tracking system with the ticket SPIREDOC-11743. Our dev team will investigate and fix it, once it is resolved or there is any update, I will notify you immediately. Apologize for the inconvenience caused.

[racksjam]

Dear Sir,

Good day!
Is there any update for our issue/inquiry with ticket number: SPIREDOC-11743 ?

Thank you very much in advance,

[talia.liu]

Hello,

Thanks for your following up.
Apologies, but we haven't made significant progress on issue SPIREDOC-11743 yet. I have followed up with our dev team and urged them to speed up the investigation. Once the problem is resolved, I will update you immediately. Please allow us more time, your understanding is greatly appreciated.

[talia.liu]

Hello,

Thank you for your patience.
We just release official version(Hotfix:Spire.Doc Version:14.3.0) which fixed the issue(SPIREDOC-11743), welcome to test. Looking forward to your testing feedback.
Website link: https://www.e-iceblue.com/Download/download-word-for-net-now.html
NuGet link: https://www.nuget.org/packages/Spire.Doc/14.3.0
https://www.nuget.org/packages/Spire.Docfor.NETStandard/14.3.0