Alignment error

Mon Oct 12, 2015 1:13 pm

Hi,
i bought the last version of spire.doc Professional few days ago and after using it i saw a lot of alignment and blank space error. I have attacched the original document (base document) and the document generated dinamically from it (Exported document). I have highlighted in yellow all wrong alignments in the contract; mostly removing extra spaces.

Could you please chech and fix it as soon as possible? Thank you

My library details:
- Spire.Doc (v. 5.5.112.3040)
- Spire.Pdf (v. 3.5.73.3040)

Thank you

Tue Oct 13, 2015 2:02 am

Hi,

Thanks for your inquiry.
Sorry for the inconvenience caused by the issue. I have posted your issue to our dev team. We will inform you when it is fixed.
Welcome to write to us again if you have any issues.

Best Regards,
Amy
E-iceblue support team

Wed Oct 21, 2015 8:43 pm

amy.zhao wrote:Hi,

Thanks for your inquiry.
Sorry for the inconvenience caused by the issue. I have posted your issue to our dev team. We will inform you when it is fixed.
Welcome to write to us again if you have any issues.

Best Regards,
Amy
E-iceblue support team

Hi,
it's possibile to have some update about this ticket? I opened it 8 days ago, our client are waiting a response from us.
Thank you

Thu Oct 22, 2015 6:50 am

Hi,

Thanks for waiting.
Your issue has been resolved. The new version has been released, please download and test Spire.Doc Pack(hot fix) Version:5.5.141.
Downloading link is http://www.e-iceblue.com/Download/downl ... t-now.html.

Best Regards,
Amy
E-iceblue support team

Fri Oct 23, 2015 7:48 am

Hi,

Have new package resolved your issue?
Thanks for your feedback.

Best Regards,
Amy
E-iceblue support team

Sun Oct 25, 2015 7:40 pm

amy.zhao wrote:Hi,

Have new package resolved your issue?
Thanks for your feedback.

Best Regards,
Amy
E-iceblue support team

Hi,
most of the errors are now resolved but there are still some problems. I attached the screenshot of it. Please could you correct it as soon as possible? Thank you

Kind regards

Mon Oct 26, 2015 3:17 am

Hi,

Thanks for your reply. I am very sorry that this is my loss. These two errors do still exist in new package. Our dev team is working on it. We will inform you when they are fixed.

Best Regards,
Amy
E-iceblue support team

Fri Nov 06, 2015 11:26 am

amy.zhao wrote:Hi,

Thanks for your reply. I am very sorry that this is my loss. These two errors do still exist in new package. Our dev team is working on it. We will inform you when they are fixed.

Best Regards,
Amy
E-iceblue support team

Hi,
it's possible to know when this errors will be fixed? Thank you

Mon Nov 09, 2015 5:59 am

Hi,

Thanks for your inquiry.
Our dev team still is trying to resolve it. Sorry that we don't have an exact timeline now as the issue is difficult. We will do our best to fix it soon and then give you some update.

Best Regards,
Amy
E-iceblue support team

Tue Dec 01, 2015 1:19 am

amy.zhao wrote:Hi,

Thanks for your inquiry.
Our dev team still is trying to resolve it. Sorry that we don't have an exact timeline now as the issue is difficult. We will do our best to fix it soon and then give you some update.

Best Regards,
Amy
E-iceblue support team

Hi,
i had wait for almost 1 month. It's not acceptable for business. I bought a licence with bug and now i have a big problems with my customer. I expect a quick solution or part of the money back because of the disservice. Thank you

Tue Dec 01, 2015 7:09 am

Hello,

Sorry for long silence. As the complexity of the issue, our Dev team is always analyzing and fixing it, I have checked its status from them that the remaining issues has get resolved(See attachment). And we will provide you a new hotfix within this week. Thanks for your comprehension.
Concerning the issue on the erro1.jpg you mentioned in the errors folder, there is no problem in it because originally there is a tab between them, you can compare it with that in MS Word(See attachment).

Thanks,
Gary
E-iceblue support team

Wed Dec 02, 2015 8:33 am

Hi,

Thanks for waiting.
New hotfix has been released. Welcome to download and test Spire.Doc Pack(hot fix) Version:5.5.183.

Best Regards,
Amy
E-iceblue support team

Fri Dec 04, 2015 7:46 am

Hi,

Did new hotfix resolve your issue?
Thanks for your feedback.

Best Regards,
Amy
E-iceblue support team

Fri Dec 04, 2015 5:33 pm

amy.zhao wrote:Hi,

Did new hotfix resolve your issue?
Thanks for your feedback.

Best Regards,
Amy
E-iceblue support team

Hi,
now everythings seems to work well. Thank you

Mon Dec 07, 2015 3:04 am

Hi,

Thanks for your feedback.
Welcome to write to us again for further problem.

Best Regards,
Amy
E-iceblue support team