Renew Policy

Why Renew Subscription?

When you purchase a license from E-iceblue, you will get a full 1 year’s subscription software updates. We will send you an email to remind you if your subscription nears its subscription. However, without a subscription you can still use the product and get FREE support, but you are not allowed to get new features of hot fixes. If you have a problem that requires a hot fix but do not have a current subscription, you will have to renew before you can benefit from the fix.

When Should I Renew Subscription?

You can renew your subscription before its expiry date or after that. If your first time purchase is on September 12, the expiry date is on September 11 in the next year. We will send you an email to remind you around August 11.

What Does a Subscription Cost?

Renewing an existing subscription is cheaper than renewing an expired subscription. While your subscription is still running, adding a year to the subscription costs 60% of the current product price. To re-activate an expired subscription costs 75% of the current product price. Renewal adds twelve months to your subscription from the expiry date. However, if your expiry date is September 11, and you renew your license on October 10, then, the expiry data will be changed to October 9 in the next year.

How to Renew Subscription?

Log in to the purchase system with your account information. You can find the renewal discount coupon code in the purchase page. Use the coupon code to purchase the renewal. Leave a Note to offer us your registered license information including your email address, register name so that our technical support can send you renewal correctly.

If you bought the product from one of our resellers you can contact them when you need to renew your subscription. Our resellers can help you purchase a new subscription.

Contact Our Sales Team for other questions