We generate PDFs and send them to our customers. We've been getting more and more complaints that the users can't open our PDFs in Microsoft Edge. After talking to them they are able to open the files in Adobe, Google Chrome and other viewers, but not Edge. The customers also tell us that all other PDFs they have open fine in Edge, just the ones that come from us have problems.
The error they get is:
Couldn’t open PDF
Something’s keeping this PDF from opening.
Attached sample PDF that is exhibiting this issue.
Is there some issue in the way the PDF file is generated that could be causing this?
I was using 3.9.109 but installed 3.9.493 hotfix with no difference.