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Wed Nov 15, 2017 3:45 am

Hello. Any status update?

jperkinsSC
 
Posts: 93
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Wed Nov 15, 2017 9:40 am

Hello,

We are preparing the release and will provide the hotfix within this week.
Thanks for your understanding and cooperation.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
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Thu Nov 16, 2017 3:47 pm

Thank you - that's great news. We look forward to receiving it tomorrow and getting to test it out. I appreciate your help and communication.

jperkinsSC
 
Posts: 93
Joined: Thu Oct 30, 2014 10:01 pm

Fri Nov 17, 2017 3:14 am

Hello,

Glad to inform that the hotfix is available. Please download the Spire.PDF 3.9.462.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
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Tue Nov 21, 2017 8:11 am

Hi Brent,

Have you tried the hotfix?
Your feedback will be greatly appreciated.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
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Tue Nov 21, 2017 5:58 pm

Hi Jane - the time to load is definitely fixed, thank you so much for your hard work and for all of your help. The only issue that still remains is the one where text looks bolded, it is actually two layers of the same text on top of each other, slightly offset. I will ask Mubasher to help explain it more technically if you need, but I have included a screenshot in this post. It ONLY happens In-Application in the PDF Viewer, NOT in the final outputted PDFs, so I think it may be an issue with the Spire PDF Viewer we are using.

jperkinsSC
 
Posts: 93
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Wed Nov 22, 2017 3:20 am

Hello Brent,

Thanks for your post.
To help us fix the issue accordingly, could you please provide the pdf document shown in the screenshot in your last post?

Sincerely,
Jane
E-iceblue support team
Last edited by Jane.Bai on Wed Nov 22, 2017 3:53 am, edited 1 time in total.
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Jane.Bai
 
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Wed Nov 22, 2017 3:47 am

Hi Jane - please see the file here: https://www.dropbox.com/s/cq4mikiplpgpk ... n.PDF?dl=0

jperkinsSC
 
Posts: 93
Joined: Thu Oct 30, 2014 10:01 pm

Wed Nov 22, 2017 5:51 am

Hi Brent,

I have tested the file you provided with the latest hotfix(Spire.PDFViewer Pack(Hotfix) Version:2.12.44) but didn't encounter the issue. Besides, I found the document is not the one in the screenshot, please check again.
Looking forward to your reply.
12214.png


Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
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Wed Nov 22, 2017 6:03 am

Jane - Apologies. I have uploaded the correct document shown in the image. However - in our internal tests, all of the documents, including the one I previously uploaded by mistake, show the duplicated text issue.


https://www.dropbox.com/s/97kcptfbk3k1q ... 2.pdf?dl=0


Thanks,

jperkinsSC
 
Posts: 93
Joined: Thu Oct 30, 2014 10:01 pm

Wed Nov 22, 2017 6:31 am

Hello Brent,

Thanks for your quick response.
I also tested the document you provided just now and my result was much better than yours. I only found two places where the text overlapped. Please see attached.
One more thing, were you using the latest Spire.PDFViewer Pack(Hotfix) Version:2.12.44? If the result remains on your end with the hotfix, please share some more detail on the environment that the project runs.

Sincerely,
jane
E-iceblue support team
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Jane.Bai
 
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Wed Nov 22, 2017 3:07 pm

Hi Jane - I'll ask Mubasher to respond...however, you mention the text overlaps only in two places, but why should there be multiple instances of the text at all?

jperkinsSC
 
Posts: 93
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Thu Nov 23, 2017 12:25 am

Hi Jane

The text overlaps in document when you split the document first and then convert that splitted documents into images here is the code example in which we have text overlapping issue

Code: Select all
private void button1_Click(object sender, RoutedEventArgs e)
        {
            var path = @"AMS - MO - Closed End Lease-2.pdf";
            var outputPath = Path.Combine("split", Path.GetDirectoryName(path));
            using (var Doc = new PdfDocument(path))
            {
                string pattern = Path.Combine(outputPath, Path.GetFileNameWithoutExtension(path) + "_{0}.pdf");
                Doc.Split(pattern, 1);
            }

            foreach (var doc in Directory.GetFiles(outputPath)) //used to get all the splitted docuemtns
            {
                using (var document = new PdfDocument())
                {
                    document.LoadFromFile(doc);
                    SaveImage(document.SaveAsImage(0, 192D, 192D), doc.Remove(doc.Length - 4) + "_grf.Jpg");

                }
            }

        }

 private void SaveImage(BitmapSource image, string targetPath)
        {
            var encoder = new PngBitmapEncoder();
            encoder.Frames.Add(BitmapFrame.Create(image));
            using (var filestream = new FileStream(targetPath, FileMode.Create))
            {
                try
                {
                    encoder.Save(filestream);
                }
                catch (Exception e)
                {

                }
            }
        }



jperkinsSC
 
Posts: 93
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Thu Nov 23, 2017 2:32 am

Hi Mubasher,

Thanks for the details.
I have reproduced the issue and referred it to our dev team. Once there's any update, I will let you know.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
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Wed Nov 29, 2017 9:27 am

Hello,

Glad to inform that your issue has been resolved and the hotfix Spire.PDFViewer Pack(Hotfix) Version:2.12.49 is available.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
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