WPF Application, bar code problem, black out sections

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WPF Application, bar code problem, black out sections

Postby jperkinsSC » Tue Dec 13, 2016 3:27 am

Hi

I am using spire PDF with my wpf application and there two issues one is my bar code font in the existing PDF in not showing properly and secondly there are couple of section in my PDF that are blacked out , screen shot attached of PDF viewer results. Please assist.
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Re: WPF Application, bar code problem, black out sections

Postby Betsy.jiang » Tue Dec 13, 2016 3:49 am

Hi jperkinsSC,

Thanks for your inqury.
Did you use the latest Spire.PDFViewer Pack Version:2.11 ? If the issue still exists with the version, please provide us the sample file for further investigation.

Sincerely,
Betsy
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Re: WPF Application, bar code problem, black out sections

Postby jperkinsSC » Tue Dec 13, 2016 8:02 pm

Betsy

Yes I did used the latest version. Attached is the sample PDF document when opened in spire document viewer shows the above mentioned issues.

Regards
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Re: WPF Application, bar code problem, black out sections

Postby Betsy.jiang » Wed Dec 14, 2016 2:38 am

Dear jperkinsSC,

Thank for the information.
I have noticed the issue and posted it to our Dev team. Once there is any progress, we will inform you.
Sorry for inconvenience caused.

Sincerely,
Betsy
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Re: WPF Application, bar code problem, black out sections

Postby jperkinsSC » Thu Dec 15, 2016 1:11 am

Betsy

Thanks for looking into it. Unfortunately we are working in a tight dead line with one of our biggest client here can you please speed up the process and update ASAP.

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Re: WPF Application, bar code problem, black out sections

Postby Betsy.jiang » Thu Dec 15, 2016 2:08 am

Dear jperkinsSC,

Thanks for the information.
We will speed up the process, and try our best to fix the issue and then update to you ASAP.
Sorry for inconvenience.

Sincerely,
Betsy
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Re: WPF Application, bar code problem, black out sections

Postby jperkinsSC » Fri Dec 16, 2016 11:50 pm

Betsy

Any update regarding the issue?

Regards
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Re: WPF Application, bar code problem, black out sections

Postby Betsy.jiang » Mon Dec 19, 2016 7:29 am

Dear jperkinsSC,

Sorry for late reply as weekend.
I got information from our Dev team that the issue has been resolved, and we are testing it. Once the hotfix is available, we will inform you soon.

Sincerely,
Betsy
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Re: WPF Application, bar code problem, black out sections

Postby Betsy.jiang » Tue Dec 20, 2016 8:16 am

Dear jperkinsSC,

Thanks for your waiting.
Now we release Spire.PDFViewer Pack(Hotfix) Version:2.11.9, which resolves the issue, welcome to test it.
If there is any question, please let me know.

Sincerely,
Betsy
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Re: WPF Application, bar code problem, black out sections

Postby jperkinsSC » Tue Dec 20, 2016 10:02 pm

Betsy

we just have a quick test and you hotfix solution is working fine, thanks for you support.

Regards
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Re: WPF Application, bar code problem, black out sections

Postby Betsy.jiang » Wed Dec 21, 2016 1:23 am

Dear jperkinsSC,

Thanks for your feedback.
Please feel free to contact us if there is any question. We will be happy to help you.

Sincerely,
Betsy
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Re: WPF Application, bar code problem, black out sections

Postby jperkinsSC » Fri Aug 18, 2017 10:49 pm

Hi support

Again we had issue with the black out area when using pdf viewer , attached is the sample pdf. Please look into it , you quick response will be greatly appreciated.

Regards
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Re: WPF Application, bar code problem, black out sections

Postby Jane.Bai » Mon Aug 21, 2017 5:53 am

Hello,

Thanks for your post.
I have noticed the issue and logged it to our bug system. Once there's any good news, I will inform you.

Sincerely,
Jane
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Re: WPF Application, bar code problem, black out sections

Postby jperkinsSC » Wed Aug 23, 2017 7:15 pm

Jane

Any update ???????
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Re: WPF Application, bar code problem, black out sections

Postby Jane.Bai » Thu Aug 24, 2017 1:33 am

Hello,

Sorry there's no update. Once we get any news, we will inform you.

Sincerely,
Jane
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