Word to PDF underline Problem

[simonwkk]

We just purchased Spire.Doc product, and tried to convert a Word file to PDF file. The word document included multiple fonts and languages (English and Simplified Chinese). But in the result PDF file, the "underline" are break between the words (as attached)

There is my code:
Document doc = new Document();
doc.LoadFromFile(srcDocPath);
ToPdfParameterList parms = new ToPdfParameterList();
parms.IsEmbeddedAllFonts = true;
parms.DisableLink = true;
doc.SaveToFile(toPDFPath, parms);

Please help!

[Nina.Tang]

Hello,

Thanks for your post.
I did reproduce the issue on my side and will post it to our Dev team for fixing. Please provide your input document with us (support@e-iceblue.com), so that we can better build the bug according to your testing document. Thanks in advance.

Sincerely,
Nina
E-iceblue support team

[simonwkk]

Please find my source word file as attached.

[Nina.Tang]

Hi,

Thanks for your sharing.
I have submitted your issue to our Dev team. Once it is fixed, we will notify you. BTW, could you tell us your email that you used to purchase our Spire.Doc? We give a high priority to the issue of purchasing customers.

Sincerely,
Nina
E-iceblue support team

[simonwkk]

Hi,

Thanks for your sharing.
I have submitted your issue to our Dev team. Once it is fixed, we will notify you. BTW, could you tell us your email that you used to purchase our Spire.Doc? We give a high priority to the issue of purchasing customers.

Sincerely,
Nina
E-iceblue support team

Hi , I am new to this forum, can I send you the email without disclose to public ? Thanks

[Nina.Tang]

Hello,

Of course, you could send it to our email support@e-iceblue.com.

Sincerely,
Nina
E-iceblue support team

[simonwkk]

Hi,
Any good news about this issue? I have tried the latest version but it seems the problem is still there. Thanks.

[Nina.Tang]

Hi Simon,

Sorry for long silence.
I got news from our Dev team that your issue is related to another large module of our product, to fix your issue means the large module need to be modified. Our Dev team made some adjustments, but your issue is not resolved completely. I have urged our Dev team, they are speeding up to fix it. If there is any good news, we will inform you immediately. Thanks for your understanding.

Sincerely,
Nina
E-iceblue support team

[Nina.Tang]

Dear Simon,

Thanks for being patient with me.
I'm writing to inform you that we released the Spire.Doc Pack(hot fix) Version:9.12.12, which contains the fix of your reported issue. Welcome to download and use the new engine method to test.

Code: Select all

            Document doc = new Document();
            doc.LoadFromFile("test.docx");
            doc.UseNewEngine = true;
            doc.SaveToFile("result.pdf",FileFormat.PDF);

Website download link: https://www.e-iceblue.com/Download/download-word-for-net-now.html
Nuget download link: https://www.nuget.org/packages/Spire.Doc/9.12.12

Sincerely,
Nina
E-iceblue support team

[Nina.Tang]

Hi，

Has your issue been resolved with the hotfix?
I would appreciate it if you could provide me with some feedback when you have the time.

Sincerely,
Nina
E-iceblue support team