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Mon Dec 16, 2019 8:30 am

TestFiles.zip

Hi,
I'm encountering a weird issue with nested tables.

I've a table which has two columns (50% each). Each column has another table. My first column table spans across 3 pages and second column table spans for 2 pages.
Word displays the content fine how ever when saved to pdf, the second table second page is copied to third page too.

Attached are my files, Could you please check this?


Thanks,
Santhoshi.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Mon Dec 16, 2019 9:04 am

Hi Santhoshi,

Thanks for your inquiry.
I have noticed the issue and logged it in our bug tracking system. We will let you know as soon as it is fixed.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Tue Dec 24, 2019 7:57 am

Hi Betsy,

We are due for a release this week, Could you please expedite the request and provide a solution?

Thanks,
Santhoshi.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Tue Dec 24, 2019 9:27 am

Hi Santhoshi,

We have already given your issue the highest priority. Our Dev team is investigating it.
Sorry that at present we cannot provide the estimated time for the fix. We will let you know as soon as there is any update.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Thu Dec 26, 2019 4:42 pm

Dear Betsy,

Can you please let us know the status on this ? This is a top priority item for us where the content is mis-informed in the PDF.
Looking forward to hearing back from you.

We are still waiting for the Arabic issues, this one is more priority for us.

many thanks for you cooperation and understanding.

Best Regards
-Manoj

mturumella
 
Posts: 21
Joined: Fri Jan 22, 2016 2:28 am

Fri Dec 27, 2019 10:23 am

Hi Manoj,

As for the issue in this post, our Dev team has found a solution. Considering your urgent situation, here is a temporary hotfix for you.
http://www.e-iceblue.com/downloads/Temp ... .12.25.zip
As for Arabic issues, we already had given it highest priority. Due to the complexity of it, we didn't fix it completely but repaired a small part of the issues. The fix is included in the hotfix above. For the remaining issues, our Dev team is stepping up fixing it. We will let you know once there is any update.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
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Joined: Tue Sep 06, 2016 8:30 am

Fri Dec 27, 2019 11:04 am

Thanks alot Betsy,

The solution works perfectly!

Please let us know once there is a latest nuget with this.


Regards,
Santhoshi.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Mon Dec 30, 2019 7:15 am

Hi Santhoshi,

Sorry for late reply as weekend.
Once we release the official version which includes the hotfix on NuGet, we will let you know.
Besides, as for the Arabic issues, we will inform you as soon as there is any good news about it. Sorry for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Mon Jan 27, 2020 3:25 pm

Dual column sample.zip


Hi Betsy,

The issue seems to be reappearing. Could you please check this? This was fixed earlier but seems to reappear after the nuget hotfix update.
Need your immediate assistance.


Regards,
Santhoshi.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Tue Jan 28, 2020 6:29 am

Hello,

Thanks for your post.
Sorry at present the latest version of Spire.Doc on Nuget doesn't include the hotfix of this issue, it is only fixed in the temporary version provided by Betsy. Once the the official version that includes the hotfix is released, we will inform you.
Besides, when testing your new file using the temporary version, I found there are still some problems with the generated PDF file, as shown in the attached screenshot. This issue has been logged into our bug tracking system with the ticket SPIREDOC-3870. If there is any update, we will let you know. And we are on Chinese New Year holiday from 24/1/2020 to 2/2/2020, our Dev team will work on your issue after they get back to the office. Apologize for the delay and inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
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rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Jan 28, 2020 8:27 am

Hello Rachel,
Thanks for your response.

When we use the temporary hotfix, we are encountering the below issue which got resolved only with new version.

weird-characters-appearing-when-saved-doc-to-pdf-t9015.html

I'm not sure which version to use now as each of this has an issue which was already resolved.

Thanks,
Santhoshi.

santuvssantu
 
Posts: 98
Joined: Fri Feb 12, 2016 5:21 pm

Tue Jan 28, 2020 10:40 am

Hello,

Thanks for your response.
Sorry for the inconvenience caused by us. Our latest version contains more bug fixes, please use the latest version. And as for the table issue, we will notify you as soon as the official version is released. Apologize for the delay.

Sincerely,
Rachel
E-iceblue support team
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rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Wed Feb 12, 2020 10:21 am

Hi,

Thanks for waiting.
Now the issue of the file "Journal_2019-12-03_EN.docx" has been solved in Spire.Doc Pack(hot fix) Version:8.2.4.
Our website: https://www.e-iceblue.com/Download/down ... t-now.html
NuGet: https://www.nuget.org/packages/Spire.Doc/8.2.4

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

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