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Fri May 01, 2020 7:46 am

Hallo

Im having trouble finding the correct settings for converting. The header image is not colorized and have some weird glitching effect.
I've attached the Docx i tried to convert.

Here is my code
Code: Select all
            var pdfDocument = new MemoryStream();
            var document = new Document(docFile.OpenReadStream(), FileFormat.Docx2013);
            var parameters = new ToPdfParameterList()
            {
                PdfConformanceLevel = PdfConformanceLevel.Pdf_A1B,
                UsePSCoversion = true
            };

            document.SaveToStream(pdfDocument, parameters);

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

Fri May 01, 2020 8:30 am

Hello Anders,

Thanks for your inquiry.
I have reproduced the issue about header image and logged it into our issue tracking system with the ticket SPIREDOC-4364.
Sorry for the inconvenience caused. I will inform you when it is fixed.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Tue May 05, 2020 8:14 am

Whats the status on this? I have a tight deadline .

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

Tue May 05, 2020 8:39 am

Hello,

Thanks for your following up.
Sorry to tell you that our Dev team is on Chinese Labor Day holiday (2020/5/1-2020/5/5) and they will get back to work on 2020/5/6. They will deal with your issue after returning to the office. Please spare us more time.
Thanks for your understanding and apologize for the delay and inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue May 12, 2020 6:42 am

Hello,

Hope you are doing well.
I am glad to tell you that SPIREDOC-4364 has been fixed. We will provide you with a new version within this week.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Tue May 12, 2020 8:03 am

Hallo,

Thank you. Would you be able to reply on this post when the new version is out? :)

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

Tue May 12, 2020 9:08 am

Hello,

Certainly, I will inform you once new version is released.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Wed May 13, 2020 9:30 am

Hello,

Considering your critical situation on your end, we offer you a temporary version which fixed the header image issue first. Official version may need more time. Except the header image issue, we also found the issue that extra borders were added(attached a screenshot). According to our Dev team's feedback, the issue is complex,they need some time. We will provide you a new version after it is fixed.
Here is the downloading link of temporary version,https://www.e-iceblue.com/downloads/TempVersion/spire.doc_8.5.3.zip.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Wed May 13, 2020 10:24 am

Hallo

Thank you very much for the temporary version. That is some Grade A support.
I will go ahead and test the temporary version and report back on my new findings.

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

Thu May 14, 2020 1:44 am

Hi,

Thanks for your reply.
Looking forward to your feedback.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Fri May 15, 2020 8:27 am

Hi,

So i tested the new version you sendt me. It fixes the COOP logo.
So that is perfect!
When will there be an official release with this fix?

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

Fri May 15, 2020 10:02 am

Hi,

Thanks for your feedback.
Glad to hear that it works. We plan to release an official version within the month. Is that ok for you?

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Wed May 27, 2020 12:03 pm

Hi

So i just downloaded the new vesion just released 8.5.8.
The COOP header logo turns blue somehow?
Also the PDF doesnt get PDF/A compliance.

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

Thu May 28, 2020 1:38 am

Hi,

The fix for COOP header logo has not been included version 8.5.8. We are going to add it in next release version. When it is released, we will tell you.
About the PDF doesn't get PDF/A compliance, cloud you please describe it detailedly ?

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Thu May 28, 2020 7:14 am

Hi

Using the code from the first post and the attached Docx. The converted Docx to PDF doenst get PDF/A-1a compliance, also tried to PDF/A-2a still no compliance.
When is the next release going to be? Because this feature is much needed and cannot use a custom Nuget package, i need a official release that can be get from the Nuget website. Thats how our it system is setup.

anderslindhardt
 
Posts: 21
Joined: Thu Apr 30, 2020 3:24 pm

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