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Wed Jun 10, 2020 10:55 am

Hi,

TOC is not working correctly. In document if i click item with control pressed its navigating to correct page but page number is mismatching.
Below code is used in c#:
document.UpdateTableOfContents();
document.IsUpdateFields = true;

Thanks

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Thu Jun 11, 2020 1:26 am

Hello,

Thanks for your inquiry.
To help us further investigate your issue, please provide us with your input file, your full code and your output file. You could send them to us(support@e-iceblue.com) via email. Thanks in advance for your assistance.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Fri Jun 12, 2020 1:54 pm

Hi,

Not able to attached 3 mb output file.So i have send email.

Thanks

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Mon Jun 15, 2020 2:22 am

Hello,

Thanks for providing your file via email and sorry for the late reply weekend.
I indeed noticed that the page numbers of the TOC page are incorrect. This issue has been logged into our bug tracking system with the ticket SPIREDOC-4630. If there is any update, we will let you know.
Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Wed Jan 13, 2021 11:54 am

Hi Team,

Is the TOC issue sorted out? we are still facing the issue. Please check and revert back.

Thanks

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Thu Jan 14, 2021 3:37 am

Hello,

Thanks for your following up.

We are very sorry that our Dev team is still fixing this issue due to its complexity. Please spare us more time.

Anyway, I have given your issue the highest priority and requested our Dev team to share any possible ETA. We will notify you as soon as there is any progress. Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
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rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Thu Jan 28, 2021 12:40 pm

Hi Team,

Are we still in the same state ?

Please Revert.

Pathfinder team.

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Fri Jan 29, 2021 2:05 am

Hello,

Sorry that this issue has not been resolved. As this issue involves a very complex module, our Dev team is working hard to re-adjust the internal algorithm. Once it is fixed, we will notify you ASAP.
We sincerely apologize for the delay and inconvenience caused to you.

Sincerely,
Rachel
E-iceblue support team
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rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Feb 09, 2021 6:30 am

Team,

Thanks for your reply, But all our client are asking this as priority. Please do the needful ASAP.

Enricheddata Team

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Tue Feb 09, 2021 6:50 am

Okay, we understand your situation very well. We will inform you as soon as it is fixed.
We sincerely apologize for the delay and any inconvenience caused to you.

Best wishes,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Wed Mar 03, 2021 7:21 am

Any luck ?

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Wed Mar 03, 2021 8:46 am

Hello,

I'm very sorry to tell you that it has not been resolved. Our developers are working hard to adjust the internal algorithm to fix it. Please spare us more time.

Apologize for the delay and any inconvenience caused to you.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Mon Mar 08, 2021 4:20 pm

Almost all of our customers are started asking this , we have introduced spire to them and told all positive case but this one we are not able to answer, kindly help me. automatic downloaded reports right so it should be proper. thanks for the understanding.

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Tue Mar 09, 2021 5:52 am

Please find the attached image for the escalation sample of ours, how we are getting escalation from our client is attached with this.
Last edited by Manikandan.ma on Tue Mar 09, 2021 8:35 am, edited 1 time in total.

Manikandan.ma
 
Posts: 11
Joined: Wed Jun 10, 2020 10:13 am

Tue Mar 09, 2021 6:45 am

Hello,

Thanks for your post.

Regarding the image you provided, I noticed that its content is different from the Word file you provided before.
Does this new file also have the problem that the TOC cannot be updated correctly? Could you please provide this file to help us investigate further? You could send it to us (support@e-iceblue.com) via email. Thanks in advance.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

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