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Tue Apr 02, 2019 3:24 am

Hi,

Our Dev team found a way to fix it, but after testing we found it would cause other issues. Sorry that now the issue is still not resolved due to its complexity. I have urged our Dev team. We will let you know once there is any good news.
Apologize for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Tue Jun 11, 2019 3:06 pm

Hi there.
Some time has passed since your last reply. Wondering if you were able to solve the issue...
Thank you.
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piessequadro
 
Posts: 21
Joined: Mon Nov 05, 2018 10:53 am

Wed Jun 12, 2019 9:21 am

Hi,

I am so sorry that your issue is not resolved at present due to its complexity. Our Dev team is still working on it and I have urged them. We will update you as soon as there is any good news.
Apologize for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Mon Aug 19, 2019 7:34 am

Hello there.
Two months has passed since last update of this thread.
Do you have any extimation for the issue solution?

Thank you.
User avatar

piessequadro
 
Posts: 21
Joined: Mon Nov 05, 2018 10:53 am

Mon Aug 19, 2019 9:43 am

Hi,

Sorry that there is no ETA at present. However we have requested our development team to share an ETA at their earliest. We will update you as soon as we get a feedback.
Apologize for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

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