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Mon Dec 10, 2018 3:54 pm

Hi~ :)


I purchased a spire pdf license on May 30th.

At that time, the license was applied well, but now the license is not applied.

I get this message. 'the version can be used only for evaluation purpose ...'

https://www.e-iceblue.com/Tutorials/Licensing/Licensing.html

I try the guides on this link and it's the same.

Could I try another guide?

jinsoo
 
Posts: 8
Joined: Wed May 30, 2018 10:13 am

Tue Dec 11, 2018 2:30 am

Hi jinsoo ,

Thanks for your inquiry.
Now your license does not work for the latest version. It is because our authorization for license version did not match the span of the hotfix version. This is a problem on our side and it would not happen in the future.

We have sent a new license file via email with the subject "[Order No.4906]Spire.PDF Pro Edition Licensing Information", please have a check.

Apologize for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Tue Dec 11, 2018 8:34 am

Hi~

It's solved it after applying a new license file!!

Thank you~

jinsoo
 
Posts: 8
Joined: Wed May 30, 2018 10:13 am

Tue Dec 11, 2018 9:25 am

Hi jinsoo,

Thanks for your feedback.
Any question, just feel free to contact us.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Fri Dec 28, 2018 2:25 pm

Same problem with latest version 4.12.8.
Using NuGet manager to update
The license fails now.
Please advise

Jan.vanSoelen
 
Posts: 29
Joined: Wed Nov 01, 2017 4:22 pm

Sat Dec 29, 2018 1:49 am

Hi Jan.vanSoelen,

So sorry for the inconvenience caused.
The reason of your issue is same as Jinsoo's. We have sent a new license file which will expire on 2019/1/31 to you via email, please have a check and apply the license. If there is any question, please feel free to contact us.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Sat Dec 29, 2018 1:36 pm

Hi Betsy,
The new license file works!
Thank you
Jan

Jan.vanSoelen
 
Posts: 29
Joined: Wed Nov 01, 2017 4:22 pm

Wed Jan 02, 2019 1:43 am

Hi Jan,

Thanks for your feedback.
If there is any question, welcome to get it back to us.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

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