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Thu Feb 27, 2020 3:08 pm

We received a valid pdf document with all fonts correctly embedded. We analyzed the document und found no problems at all.
When this document ist printed out with spire pdf, all characters are replace by other characters.
The document can be printed out correctly using Adobe Reader.

pebeling
 
Posts: 19
Joined: Tue Jan 09, 2018 2:48 pm

Fri Feb 28, 2020 2:53 am

Hi,

Thanks for your inquiry.
I have reproduced the issue and logged it in our bug tracking system with the ticket SPIREPDF-3082. We will let you know once there is any update.
Sorry for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Tue Mar 31, 2020 12:49 pm

Hi Betsy,
is there any chance for an bugfix? I think it may be generally the same issue as the Problem with "letter g" - supported by Rachel.Lei.
This time it takes so much longer to receive an bugfix as usual.

pebeling
 
Posts: 19
Joined: Tue Jan 09, 2018 2:48 pm

Wed Apr 01, 2020 1:47 am

Hello,

Thanks for your following up.
Sorry to tell that there is no significant progress due to its complexity. After investigation, our Dev team found that this issue was caused by glyph drawing errors. This involves a very complex algorithmic and they are working hard to find the solution.
Anyway, we will inform you as soon as there is any update. Sorry for the delay and inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue May 26, 2020 12:50 pm

Any news to this topic?

Best regards,
Petra Ebeling

pebeling
 
Posts: 19
Joined: Tue Jan 09, 2018 2:48 pm

Wed May 27, 2020 2:31 am

Hi Petra,

Sorry for the delay and inconvenience caused.
Our Dev team is still fixing it due to its complexity. I have urged them and given your issue the highest priority. Once it fixed, we will notify you ASAP. Thanks for your patience.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Jun 09, 2020 8:34 am

Hello,

Hope you are doing well.
Glad to tell you that your issue has been resolved. And considering your situation, we compiled a temporary version for you. Please download it from the following link and test.
http://www.e-iceblue.com/downloads/Temp ... _6.6.8.zip

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Wed Jun 10, 2020 12:34 pm

Dear Rachel,
we need a NuGet-package for testing.
Best regards,
Petra

pebeling
 
Posts: 19
Joined: Tue Jan 09, 2018 2:48 pm

Thu Jun 11, 2020 10:19 am

Hello,

Thanks for your response.
Sorry we will only update the Nuget package when the official version is released. Our Test team is now testing some other cases and we can't tell you an estimated time at this moment.
Anyway, once the Nuget package is available, we will notify you ASAP. Sorry for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Jun 16, 2020 2:31 pm

Hello Rachel,
we would have given you feedback whether the issue is fixed or not. We have tried to only replace the dlls, but it didn't work.
Without a NuGet-package we are not able to give feedback - we are sorry for that.
Best regards,
Petra

pebeling
 
Posts: 19
Joined: Tue Jan 09, 2018 2:48 pm

Wed Jun 17, 2020 3:59 am

Hello,

Thanks for your feedback.
This is my test project, which uses the temporary version Spire.PDF V6.6.8, you can run it directly on your side to see whether the issue of SPIREPDF-3082 is fixed.
http://www.e-iceblue.com/downloads/demo/20735Demo.zip

And regarding NuGet-package, once it is available, we will inform you ASAP. Sorry for the delay and inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Mon Jul 06, 2020 11:59 am

Hello,

Glad to inform that the official version Spire.PDF Pack(Hot Fix) Version:6.7.2 is available now. Please download and test it.
Our website: https://www.e-iceblue.com/Download/download-pdf-for-net-now.html
Nuget: https://www.nuget.org/packages/Spire.PDF/6.7.2

Sincerely,
Lisa
E-iceblue support team
User avatar

Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

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