Spire.PDFViewer is a powerful PDF Viewer component for .NET. It allows developers to load PDF document from stream, file and byte array.

Wed Jul 20, 2016 12:05 pm

Hello,

We having some problems with Spire.PDFViewer when we send a document to the printer. Only Spire.PDFViewer has this problem other application still works.

When we send a print job to the printer we get the follow message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.1.7601.17777
Application Timestamp: 4f35fbfe
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23455
Fault Module Timestamp: 573a54b7
Exception Code: c0000028
Exception Offset: 00000000000c7ef8
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1043
Additional Information 1: e55b
Additional Information 2: e55b069add2db8e70df1fab56cfe9eb8
Additional Information 3: d980
Additional Information 4: d9808ff012e0c35c51eeb5c08397984a
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

We have tried other printers and reinstalled the printer without success!

Greetings,
Stephan

stephan.eizinga
 
Posts: 1
Joined: Tue Dec 15, 2015 3:30 pm

Thu Jul 21, 2016 7:34 am

Dear Stephan,

Thanks for your feedback.
Please tell us your application is 32bit or 64bit, thanks.
Also, here is a post about this issue.
http://www.compuchenna.co.uk/splwow64-exe/
Hope this can help you.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

Thu Jul 21, 2016 8:11 am

Hello,

The application is 32 bit

What i have tried to fix this problem?

* https://support.microsoft.com/en-us/kb/2815716
* disable printer spooling
* update printer drivers
* installed the printer local (TCP/IP) and not from an share

Greetings,
Stèphan

stephanfromholland
 
Posts: 1
Joined: Thu Jul 21, 2016 1:44 am

Thu Jul 21, 2016 9:19 am

Hello,

Thanks for your response, it is difficult for us if we can't replicate the issue on our side, we will appreciate it if you could provide us a sample application can demonstrate the issue, and what's printer you were using?

Thanks in advance,
Gary
E-iceblue support team
User avatar

Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Fri Sep 21, 2018 11:17 am

After updation your system then there will be no issue of splwow64.exe file error , because it may be happen due to old or out of dated version of window. we know that every update version show the new things.
https://unfitpc.com/splwow64-exe

rajan11
 
Posts: 1
Joined: Fri Sep 21, 2018 10:33 am

Mon Sep 24, 2018 2:04 am

Hi,

Thanks for your sharing. Have a nice day!

Sincerely,
Nina
E-iceblue support team
User avatar

Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

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