Spire is freezing when this document is processed

[djacobs111]

Hi there,

Please review the attached Word document after unpacking RAR. Spire freezes when you insert mail merge data from the database, then convert .docx to .pdf for this specific document. Our current Spire Office version is 4.5
I even updated latest version which is 4.6.0, still freezes.

[nancy.yang]

Hi,

Thanks for your inquiry.
I checked your word document and found that there is no merge fields. How did you do the mailmerge with the data from database? Besides, I converted your word document to PDF directly and reproduced the issue that the application hung (froze). I have submitted the issue to our Dev team for further investigating. If there is any update, we will inform you. Sorry for the inconvenience caused.

Sincerely,
Nancy
E-iceblue support team

[djacobs111]

OK. Please advise after you hear back from your dev team. As far as mail merge codes, our application uses angular brackets to indicate merge codes, example: << First Name >>
These mail merge codes are in the shared document that freezes.

[nancy.yang]

Hi,

Thanks for your feedback.
We will inform you immediately if there is any update regarding your issue.

Sincerely,
Nancy
E-iceblue support team

[djacobs111]

Hi Nancy,

When is a reply expected?

[nancy.yang]

Hi,

Sorry at this moment, I can not tell you when there is an available update. Our dev team is still working on it. Please spare us more time. I will inform you immediately if there is any progress. Thanks for your understanding.

Sincerely,
Nancy
E-iceblue support team

[djacobs111]

Any update yet?

[nancy.yang]

Hi,

Thanks for your inquiry and sorry for late reply as weekend.
Sorry your issue has not been resolved yet due to its complexity. Our Dev team is still working on it. I have requested our Dev team to share any possible ETA at their earliest. Once there is any available update, I will notify you. Please be patient and spare us more time. Thanks for your cooperation.

Sincerely
Nancy
E-iceblue support team