Spire.Doc is a professional Word .NET library specifically designed for developers to create, read, write, convert and print Word document files. Get free and professional technical support for Spire.Doc for .NET, Java, Android, C++, Python.

Fri Oct 13, 2017 2:21 am

HI we tried to convert the attached doc file into pdf on azure cloud using below code, but it failed, any idea why this file is not being converted.

Spire.Doc.Document document = new Spire.Doc.Document();
document.LoadFromFile(targetpath + docFilename);//Load from this docx
ToPdfParameterList tpl = new ToPdfParameterList
{
UsePSCoversion = true//azure
};
document.SaveToFile(targetpath + fname, tpl);//output pdf file
Last edited by amit204nit on Sat Oct 14, 2017 6:51 am, edited 1 time in total.

amit204nit
 
Posts: 6
Joined: Wed Sep 27, 2017 8:38 am

Fri Oct 13, 2017 2:55 am

Hello amit204nit ,

Thanks for your inquiry.
I did not find any attachment here. Could you please send your sample word file to us via email(support@e-iceblue.com)?

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Sat Oct 14, 2017 6:51 am

File attached. Also sent over email as well

amit204nit
 
Posts: 6
Joined: Wed Sep 27, 2017 8:38 am

Mon Oct 16, 2017 8:54 am

Hello Amit Kumar,

Thanks for sharing your file.
After an initial investigation, we found the issue was caused by the image file in the header. There's something wrong with the conversion of metafile. Anyway, I have referred this issue to our dev team for a further investigation and analysis. Once there's any update, I will let you know.
Sorry for the inconvenience caused.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Mon Oct 16, 2017 10:04 am

Thanks,

Hoping a quick fix (patch new release) for this. As this is very common case for our requirement.

amit204nit
 
Posts: 6
Joined: Wed Sep 27, 2017 8:38 am

Tue Oct 17, 2017 6:44 am

Hello Amit Kumar,

Thanks for your response.
We will inform you once the issue is fixed.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Thu Jan 25, 2018 8:26 pm

Any update on this yet, its been login time.

amit204nit
 
Posts: 6
Joined: Wed Sep 27, 2017 8:38 am

Fri Jan 26, 2018 3:29 am

Hi amit204nit,

Thank you for contacting us.
We do understand your situation, but the underlying problem here is very complex and more time is needed for analysis. I will keep you informed about the process.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Return to Spire.Doc