Saving presentation as PDF causes charts to lose fidelity

Technical support for Presentation

Moderator: iceblue support

Saving presentation as PDF causes charts to lose fidelity

Postby jinhuang1992 » Thu Apr 27, 2017 7:52 pm

Hi there,

I've seem to encounter an issue when we save presentation as a PDF, the charts seem to lose some fidelity such as bars not aligned perfectly or floats not displaying the truncated number version. These issues aren't there when we save it as a PPTX file, is this a known issue and if so, is there a fix for this? Thanks in advance!
jinhuang1992
 
Posts: 13
Joined: Wed Mar 08, 2017 2:21 pm

Re: Saving presentation as PDF causes charts to lose fidelit

Postby Betsy.jiang » Fri Apr 28, 2017 2:33 am

Dear jinhuang1992,

Thanks for your inquiry.
Please provide us with sample file for testing. Then we will investigate the issue and update to you.

Thanks,
Betsy
E-iceblue support team
User avatar
Betsy.jiang
 
Posts: 1694
Joined: Tue Sep 06, 2016 8:30 am

Re: Saving presentation as PDF causes charts to lose fidelit

Postby jinhuang1992 » Fri Apr 28, 2017 6:01 pm

Sure, who can I send the sample files to?
jinhuang1992
 
Posts: 13
Joined: Wed Mar 08, 2017 2:21 pm

Re: Saving presentation as PDF causes charts to lose fidelit

Postby Simon.yang » Mon May 01, 2017 3:31 am

Hello,

Please send the sample file to Support@e-iceblue.com.

Thanks,
Simon
E-iceblue support team
User avatar
Simon.yang
 
Posts: 394
Joined: Wed Jan 11, 2017 2:03 am

Re: Saving presentation as PDF causes charts to lose fidelit

Postby jinhuang1992 » Mon May 01, 2017 1:53 pm

Hi Simon,

I'm actually unable to send emails out of my firm due to corporate security policy, I have attached the files to this post; I hope that is alright.

In the pdf version, the chart doesn't truncate the number of decimal places like it shows on the PPTX and the bars within the chart are not aligning properly.

Thanks for the assistance!
You do not have the required permissions to view the files attached to this post.
jinhuang1992
 
Posts: 13
Joined: Wed Mar 08, 2017 2:21 pm

Re: Saving presentation as PDF causes charts to lose fidelit

Postby Betsy.jiang » Tue May 02, 2017 3:19 am

Dear jinhuang1992,

Thanks for your inquiry.
I have noticed the issue and posted it to our Dev team. Once there is any progress, we will inform you.
Sorry for inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
User avatar
Betsy.jiang
 
Posts: 1694
Joined: Tue Sep 06, 2016 8:30 am


Return to Spire.Presentation

Who is online

Users browsing this forum: No registered users and 0 guests