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Wed Oct 11, 2017 9:24 am

I can not save to image my document to word in 6.0 version.
This function work in 5.4.36 but it throw exception when load my document.
Do you have any version to work both of them.

tantm
 
Posts: 4
Joined: Tue Mar 24, 2015 2:21 am

Wed Oct 11, 2017 9:49 am

Dear tantmc,

Thanks for your inquiry.
Sorry that the version has that issue. It is difficult for us to say what cause the issue without the input file. Could you please provide us with the input file for further investigation ?

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Thu Oct 12, 2017 1:58 am

Dear,
This is my file.
When i use 5.4.36 version, it throw exception "Scale factor must be greater than 0"

tantm
 
Posts: 4
Joined: Tue Mar 24, 2015 2:21 am

Thu Oct 12, 2017 3:07 am

Dear tantm,

Thanks for your document.
I have reproduced the issue and logged it in our bug system. We will inform you when it is fixed.
Sorry for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Wed Oct 25, 2017 7:32 am

Dear,

Would you like to answer me about my issue status?
Or Can you show me how i can check it?

tantm
 
Posts: 4
Joined: Tue Mar 24, 2015 2:21 am

Wed Oct 25, 2017 9:35 am

Dear tantm,

Our Dev team had found a solution, yet there were some issues after testing. We will fix the issue ASAP and let you know once there is any progress.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Thu Jan 25, 2018 9:06 am

Dear tantm,

Sorry for long silence.
Now the exception issue has been fixed in Spire.Doc Pack(hot fix) Version:6.1.17.
Looking forward to your feedback.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Fri Jan 26, 2018 10:40 am

Hi,

Greetings from E-iceblue.
Did you use the hotfix ? Could you please give us some feedback ?

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Sun Apr 14, 2019 12:15 pm

Dear,

I saw you fixed the bug i reported but your response too long i must be workaround.
Now i get "hot fix version" but i see my license can not use it. My output throw "Evaluation".
So sad!!! Do I need renew my license to fix it?

Regards,

tantm
 
Posts: 4
Joined: Tue Mar 24, 2015 2:21 am

Mon Apr 15, 2019 2:21 am

Hello,

Thank you for contacting.
Yes, you need to renew your license to remove the evaluation message. Since we have checked our records and found that your license subscription was expires in 2016. The hotfix version (Spire.Doc Pack(hot fix) Version:6.1.17) and our latest version Spire.Doc Pack(hot fix) Version:7.4.6 are no longer available for you, the warning message will appear again. Please contact our sales team (sales@e-iceblue.com) to renew your license. If there is any question, welcome to write back.

Sincerely,
Lisa
E-iceblue support team
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Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

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