RTF to PDF Conversions Failing or Missing Data

[rutzelt]

Hi Betsy. Has there been any update on this issue?

Thanks.

[Betsy]

Dear Tom,

This issue has been fixed, we will provide you a hotfix ASAP.

Sincerely,
Betsy
E-iceblue support team

[rutzelt]

Thank you again.

[Betsy]

Dear Tom,

Thanks for your waiting.
Now the issue you mentioned has been fixed in following hotfix, welcome to test it.
http://www.e-iceblue.com/downloads/Temp ... 2.13.6.zip
Please feel free to contact us if there is any question.

Sincerely,
Betsy
E-iceblue support team

[rutzelt]

Thank you Betsy. The issue appears to be resolved.

Regards,
Tom

[Betsy]

Dear Tom,

Thanks for your reply.
Please feel free to contact us if there is any issue.

Sincerely,
Betsy
E-iceblue support team

[rutzelt]

We have run into another scenario where the RTF to PDF conversion is missing data. In the attached file, "cleansed_missing_frame_data.zip", you will see a rectangular box containing some names at the top. When converting that to PDF, all the contents of the box are missing. Also, there is a hyperlink on the top right side which gets moved to the left side during conversion.

Please let us know when you can fix the issue.

Thank you,
Tom

[caroline.zhang]

Hello Tom,

Thank you for your feedback and sharing file.
I have tested the file and noticed your issue. I have forwarded it to our dev team. Once it is resolved, we will inform you.
Sorry for the inconvenience that the issue brought to you.

Sincerely,
Caroline
E-iceblue support team

[rutzelt]

Hi Caroline. Has there been any update on this issue?

Thank you,
Tom

[caroline.zhang]

Hello Tom,

Thank you for your waiting.
I got information from our dev team that this issue has been fixed, and now it is waiting for testing. We will provide you a hotfix once it passes the testing.

Sincerely,
Caroline
E-iceblue support team

[rutzelt]

Hi Caroline. Any update on the hotfix? Our client has been asking for a status.

Thank you,
Tom

[Betsy]

Dear Tom,

We are repraring the Spire.Office hotfix for you. Once it is ready, we will inform you ASAP.
Sorry for inconvenience caused.

Sincerely,
Betsy
E-iceblue support team

[Betsy]

Dear Tom,

Thanks for your waiting.
Now we release Spire.Office Platinum (Hot Fix) Version:2.14.1 which resolve the issue you mentioned, welcome to test it.
If there is any question, welcome to get it back to us.

Sincerely,
Betsy
E-iceblue support team

[rutzelt]

This issue appears to be resolved. However, I raised a new issue which hasn't been distributed in this hotfix. The new issue has been resolved in the Spire.Pdf hotfix but not the Spire.Office hotfix. Here is the link:

drawtextweblink-is-broken-in-latest-release-t6150.html

Thanks,
Tom

[Betsy]

Dear Tom,

Thanks for your feedback.
The new issue has been answered by my colleague Amy, you can check that thread.

Sincerely,
Betsy
E-iceblue support team