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Fri Nov 13, 2020 8:36 pm

Hi,

We have a client that uses this software and when we convert their rtf billing files to pdf, the page breaks disappear. We also tried converting to other file times like docx and they all have the same issue. We also tried using the very latest version.

Is this a known issue? I can submit a file as an example if you want.


Thank you,
-Justin

JustinMulder
 
Posts: 5
Joined: Fri Nov 13, 2020 8:27 pm

Mon Nov 16, 2020 2:13 am

Hello,

Thanks for your inquiry!

I simulated and tested a RTF file with the latest Spire.Doc v8.10.4, but did not reproduce your issue. To help us reproduce your issue, please provide your input file and test code to us. Thanks in advance.

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Mon Nov 16, 2020 7:57 pm

I attached the zip with the test file 3118.BIL and the results from my test conversions in docx and pdf format if you find them handy

Here is the test code:

Document doc = new Document();
string filename = args[0];
string newFilename = Path.GetFileNameWithoutExtension(filename) + ".PDF";
doc.LoadFromFile(filename, FileFormat.Rtf);
doc.SaveToFile(newFilename, FileFormat.PDF);


Thanks,
-Justin

JustinMulder
 
Posts: 5
Joined: Fri Nov 13, 2020 8:27 pm

Tue Nov 17, 2020 3:08 am

Hello,

Thanks for providing your file.

I tested your file and did notice the issue. This issue has been submitted to our Dev team with the ticket SPIREDOC-5178 for further investigations.
If there is any update, we will keep you informed. Sorry for the inconvenience caused.

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Tue Nov 17, 2020 5:36 pm

Hi,

Awesome! I appreciate the quick, professional response very much!
Could I ask if you have an expected delivery date for the issue?


Thank you again,
-Justin

JustinMulder
 
Posts: 5
Joined: Fri Nov 13, 2020 8:27 pm

Wed Nov 18, 2020 3:27 am

Hello,

You are welcome!

I am sorry that we can't provide the date to fix the problem right now, but I will let you know as soon as the development has completed investigation and evaluated the time to fix it. If there is any other question, please feel free to contact us.

Sincerely,
Marcia
E-iceblue support team
User avatar

Marcia.Zhou
 
Posts: 858
Joined: Wed Nov 04, 2020 2:29 am

Fri Apr 30, 2021 8:20 pm

Hey Marcia,

Sorry to pester you again.
My client is wondering if there has been any progress with ticket SPIREDOC-5178?
I've looked through the changelogs and just want to confirm that this issue has not been fixed yet.


Thanks again,
-Justin

JustinMulder
 
Posts: 5
Joined: Fri Nov 13, 2020 8:27 pm

Mon May 03, 2021 1:35 am

Hello Justin,

Thank you for your follow up and sorry for the late reply as weekend.
I am sorry that our Dev team is still investigating the issue SPIREDOC-5178 due to its complex. We can't give you an estimate time at this moment. Anyway, if there is any progress, we will let you know as soon as possible. Apologize for the inconvenience caused.

Sincerely,
Brian
E-iceblue support team
User avatar

Brian.Li
 
Posts: 1271
Joined: Mon Oct 19, 2020 3:04 am

Mon May 03, 2021 8:19 pm

Hi Brian,

No worries!
That is understandable, I would like that heads up when there is progress!


Thanks the response,
-Justin

JustinMulder
 
Posts: 5
Joined: Fri Nov 13, 2020 8:27 pm

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