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Tue Aug 28, 2018 10:03 am

Hi we are using the following code to convert a RTF document to a PDF document. On the generated PDF the footer is missing:

Document document = new Document();
document.LoadFromFile("input.rtf", FileFormat.Auto);

var pdfList = new ToPdfParameterList();
pdfList.PdfConformanceLevel = Spire.Pdf.PdfConformanceLevel.Pdf_A1B;
document.SaveToFile("output.pdf", pdfList);

We are using Spire.Doc version 6.8.11

See attachment for in- and outputfiles

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Tue Aug 28, 2018 10:15 am

Hello,

Thanks for your inquiry.
I have reproduced the issue and logged it into our bug tracking system. If it is fixed or there are some updates for you, we will let you know. Sorry for the inconvenience caused.

Sincerely,
Nina
E-iceblue support team
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Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Wed Aug 29, 2018 6:51 am

Hi Nina,

tnx for your response.

Can you give an estimate on when the issue will be fixed?

Regards,

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Wed Aug 29, 2018 7:15 am

Hi,

Sorry we can't provide a reliable estimate at this moment, our Dev team are working on your issue and I have requested them to share any available estimate at their earliest, if there is any good news, we will notify you immediately.

Sincerely,
Nina
E-iceblue support team
User avatar

Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Tue Sep 04, 2018 6:54 am

Hello,

Glad to inform you that the reported issue has been fixed. Considering your situation, we prepare a temporary version for you, please download it from the following link.
https://www.e-iceblue.com/downloads/TempVersion/spire.doc_6.9.1.zip

Sincerely,
Nina
E-iceblue support team
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Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Tue Sep 11, 2018 9:24 am

Hi Nina,

I've downloaded the fix and will start testing it immediately.

Regards,

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Wed Sep 12, 2018 11:34 am

Hi,

Greetings from E-iceblue.
Did you test the hotfix? Would you please give us some feedback about your issue? Thanks in advance.

Sincerely,
Nina
E-iceblue support team
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Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Mon Sep 17, 2018 11:54 am

Hi Nina,

I've tested the hotfix and it works fine with the supplied RTF document, but we do still see similar issues with different RTF documents. We are still investigating these issues.

When I have an update I will share this with you.

Regards,

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Wed Sep 19, 2018 1:17 am

Dear Tamar,

Thanks for your feedback.
Please feel free to contact us if you need helps.
Have a nice day!

Sincerely,
Nina
E-iceblue support team
User avatar

Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

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