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Fri Mar 27, 2020 9:24 pm

Hi,
I've got problem with printing PDF document with large font - it gets cut on the top.
When I load document and save it using SaveToFile it works fine - see attached page1.pdf, when I print it on any printer it gets cut - see page1.xps. Original file is printed fine with Acrobat. I use FreeSpire.PDF 6.2.0. Could you please take a look?

Thank you.

mydds2005
 
Posts: 2
Joined: Fri Mar 27, 2020 9:16 pm

Mon Mar 30, 2020 1:42 am

Hello,

Thanks for your inquiry and sorry for the late reply as weekend.
I tested your file with FreeSpire.PDF 6.2.0 and the latest commercial version Spire.PDF Pack(Hot Fix) Version:6.3.10, and indeed reproduced your issue. This issue has been logged in our bug tracking system with the ticket SPIREPDF-3151. We will let you know if there is any update.
Sorry for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Mon Sep 28, 2020 9:42 am

Hello,

Hope you are doing well.
Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:6.9.16 which fixes your issue, welcome to download it from the following links to test.
Website link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget link: https://www.nuget.org/packages/Spire.PDF/6.9.16

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Oct 13, 2020 5:55 am

Hello,

Greetings from E-iceblue!
Has your issue been resolved? Could you please give us some feedback at your convenience?
Thanks in advance.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Nov 03, 2020 7:32 pm

Thank you so much for fixing it! My project is on hold at the moment so I cannot check the fix. I will let you know if I have any problems when I get back to it, probably in a couple of months.
Thank you again,
Dmitri Denisoff

mydds2005
 
Posts: 2
Joined: Fri Mar 27, 2020 9:16 pm

Wed Nov 04, 2020 1:31 am

Hello,

OK, thanks for your response.
If you encounter any issues during testing, just feel free to contact us.
Wish you all the best!

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

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